Driven | Eager | Adaptable | Professional | Brand & Operations Manager

Rate, USD
$48 / hour
Work schedule
Full Time,
Language skills
English, French, Spanish
Available for Hire
Yes
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About me

A driven and eager brand and sales professional with vast experience in relationship management, conflict resolution, operations management, revenue growth, account management, customer service, business development, cybersecurity, and strategic planning. Develops trusted relationships with management, team members, and customers providing operational and marketing support. Determines impact of decisions to ensure profitability and resolution to escalated issues that arise. Implements go-to-market strategies for targeted sales campaigns and enjoys learning and improving on the job.


Professional area



Education

2005/2010 Bachelor of Science @ Illinois State University

Experience

2020/2023 Sales Operations Supervisor @ CDW

Responsible for improving operational efficiencies to build partner and customer relationships. In addition, drove profitable revenue growth through operational management of three healthcare teams. Developed trusted partnerships with assigned Sales Managers to provide operational delivery support. Developed collaborative relationships with internal departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.) Proactively sought data and provided actionable intelligence to Sales Manager to grow revenue. Collaborated with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.Responsible for improving operational efficiencies to build partner and customer relationships. In addition, drove profitable revenue growth through operational management of three healthcare teams. Developed trusted partnerships with assigned Sales Managers to provide operational delivery support. Developed collaborative relationships with internal departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.) Proactively sought data and provided actionable intelligence to Sales Manager to grow revenue. Collaborated with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.

Skills: Communication · Partner Engagement · Sales Operations · Customer Relationship Management (CRM) · Strategic Planning · Relationship Building · Project Management · SalesForce · Time Management · Team Management · Leadership

2019/2020 Brand Manager @ CDW

Subject-matter expert and owner of all one-to-one partner relationships as primary point of contact, and continually expanded upon partner marketing and program initiatives. Developed go-to-market strategies that outlined target customer segments, products, promotions, pricing, and positioning. Planned and executed product launches, lunch and learns, technical trainings, and events with account managers and executive leadership. Facilitated cross-functional initiatives across marketing, sales, product, engineering, and finance to launch and manage partnership programs. Led strategic and operational programs and product management. Managed and maximized overall profitability; managing financial benefits and developing a strategy around re-investing funding. Operated and executed against quarterly goals and objectives while establishing and maintaining reports on key partnership KPIs.Subject-matter expert and owner of all one-to-one partner relationships as primary point of contact, and continually expanded upon partner marketing and program initiatives. Developed go-to-market strategies that outlined target customer segments, products, promotions, pricing, and positioning. Planned and executed product launches, lunch and learns, technical trainings, and events with account managers and executive leadership. Facilitated cross-functional initiatives across marketing, sales, product, engineering, and finance to launch and manage partnership programs. Led strategic and operational programs and product management. Managed and maximized overall profitability; managing financial benefits and developing a strategy around re-investing funding. Operated and executed against quarterly goals and objectives while establishing and maintaining reports on key partnership KPIs.

Skills: Partner Relationship Management · Brand Management · Go-to-Market Strategy · Stakeholder Management · Channel Sales · Partner Engagement · Business Reviews · Marketing Strategy · Client Liaison · Customer Relationship Management (CRM) · Strategic Planning · Relationship Building · Project Management · Creative Campaign Development · Campaign Development · Time Management

2108/2019 Partner Specialist @ CDW

Lead brand’s entire lifecycle experience — including identifying, recruiting, onboarding, supporting, growing, and own all operations with the brand. Scaled partner awareness and engagement, providing internal and external training and enablement to customer facing teams. Worked cross-functionally with other departments within the company to further relationships with customers, partners, and account managers. Identified ways to increase partner profitability through program utilization and solution selling. Achieved assigned revenue and profit goals that aligned to company objectives. Planned and executed product launch, lunch and learns, technical trainings, and events for the brand with account managers and executive leadership. Concentrated on certain areas of technology driven by partner focus or company technology objectives – mainly Cloud/SaaS-based productsLead brand’s entire lifecycle experience — including identifying, recruiting, onboarding, supporting, growing, and own all operations with the brand. Scaled partner awareness and engagement, providing internal and external training and enablement to customer facing teams. Worked cross-functionally with other departments within the company to further relationships with customers, partners, and account managers. Identified ways to increase partner profitability through program utilization and solution selling. Achieved assigned revenue and profit goals that aligned to company objectives. Planned and executed product launch, lunch and learns, technical trainings, and events for the brand with account managers and executive leadership. Concentrated on certain areas of technology driven by partner focus or company technology objectives – mainly Cloud/SaaS-based products

Skills: Partner Relationship Management · Brand Management · Go-to-Market Strategy · Stakeholder Management · Channel Sales · Partner Engagement · Business Reviews · Marketing Strategy · Client Liaison · Strategic Planning · Relationship Building · Sales Pipeline Development · Project Management · Creative Campaign Development · Campaign Development · Time Management

2016/2018 Software Renewal Specialist @ CDW

Assisted channel team in executing the mutually agreed upon strategies through sales awareness activities. Built brand awareness through marketing initiatives. Managed and tracked all renewal quotes and orders through company pipeline. Retained and grew account territories. Engaged account managers through one-on-one conferences regarding renewals and new opportunities. Assessed and implemented strategies with Channel Account Managers for increasing client retention and expanding brand awareness.Assisted channel team in executing the mutually agreed upon strategies through sales awareness activities. Built brand awareness through marketing initiatives. Managed and tracked all renewal quotes and orders through company pipeline. Retained and grew account territories. Engaged account managers through one-on-one conferences regarding renewals and new opportunities. Assessed and implemented strategies with Channel Account Managers for increasing client retention and expanding brand awareness.

Skills: Partner Relationship Management · Brand Management · Partner Engagement · Relationship Building · Sales Pipeline Development · Renewal Retention · Time Management

2015/2016 Customer Account Representative @ Pactive Evergreen, LLC.

• Supported the company profit and service objectives by ensuring accurate and timely handling of customer orders, inquiries and concerns
• Reviewed all orders for lead-time, product availability and conformance to order policies
• Served as the facilitator between customer and other functional areas
• Served as the day-to-day voice of the customer for the Sales and Marketing Team
• Developed and maintained strong relationships with assigned accounts to ensure that service levels provide Pactiv with a competitive advantage in the marketplace
• Provided an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing• Supported the company profit and service objectives by ensuring accurate and timely handling of customer orders, inquiries and concerns • Reviewed all orders for lead-time, product availability and conformance to order policies • Served as the facilitator between customer and other functional areas • Served as the day-to-day voice of the customer for the Sales and Marketing Team • Developed and maintained strong relationships with assigned accounts to ensure that service levels provide Pactiv with a competitive advantage in the marketplace • Provided an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing

Skills: Communication · Relationship Building · Customer-Focused Service · Order Management · Time Management


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