Project Coordinator

In my role as an Project Coordinator for the Investor Relations team at Vivo Capital, I orchestrated multifaceted fundraising efforts for private and public funds, collaborating across different teams and departments. Utilizing strong relationship-building skills, I engaged with potential and existing Limited Partners, ensuring alignment with their evolving goals. My responsibilities involved creating compelling communication materials, including pitch books and DDQs, showcasing proficiency in tools like Pitchbook and Capital IQ. Additionally, I played an instrumental role in spearheading a diverse range of internal and external events, honing my organizational prowess.

Highlights:
* Facilitated fundraising efforts for Private and Public funds.
* Developed and delivered communication materials (pitch books, DDQs, quarterly reports).
* Orchestrated diverse internal and external events.
* Continued to provide high-level administrative support to C-level executives (i.e. report/presentations, task prioritization, calendar management).

As an Executive Assistant at Vivo Capital, I provided comprehensive calendar management and administrative support to core members, including the CEO, Managing Partners, and investment team members. My responsibilities extended to facilitating meetings, conventions, and travel arrangements, optimizing their focus on critical company-related issues. Proficient in accounting duties, I meticulously handled expense reports and conducted monthly credit card reconciliations. The analysis of convention attendees’ information to draft investor scouting reports demonstrated my attention to detail and strategic thinking.

Highlights:
* Managed calendars and administrative support for C-level executives.
* Facilitated meetings, conventions, and travel arrangements.
* Conducted expense reports and maintained financial records.

In my role as Access Operations Agent, I managed a high volume of calls, averaging 100 daily, while entering data onto EPIC and routing messages to appropriate departments, resulting in a 95% accuracy rate in message routing. Proficiently escalated situations, ensuring optimal patient satisfaction aligned with C-I-CARE principles. I excel in de-escalating situations by fostering effective communication practices, empathizing with patients, and providing actionable solutions. I advocate for patients by facilitating timely appointments, providing accessible information, and serving as a liaison between patients and their providers. My commitment to exceptional care extends to maintaining compliance with security and privacy laws while delivering compassionate support.

Highlights:
* Advocate for patients to optimize their experience.
* Deliver exceptional care while ensuring compliance with laws.
* Expertise in de-escalating situations and providing empathetic support.

In my role as a Service Coordinator, I implemented a call center to follow up with leads, schedule service appointments, and provide accommodations, enhancing the overall customer experience. I logged payment information for car parts and service transactions, maximizing organization and efficiency in producing end-of-month sales reports.

Highlights:
* Increased Customer Service Index (CSI) MoM through customer service training programs and the establishment of a call center.
* Decreased cancelled appointments and increased customer retention by implementing a call center for lead follow-up and service scheduling.
* Managed payment information and streamlined financial reporting.