Technical Support Specialist
- Location
- Japan
- Rate, USD
- Not specified
- Work schedule
- Full Time, Part Time, Temporary, Volunteer,
- Language skills
- English, Japanese
- Available for Hire
- Yes
About me
I am a hard-working and reliable IT professional with 17 years industry experience, in roles including Data Centre Technical Operations; Hardware/Software Support; Project Management; Operations Lead; Site Supervisor and Customer Support Specialist.
I am passionate about education and also have experience as an English Teacher, a trainer and a technical writer. I have written training documentation, process standards and have done copywriting within all my previous roles.
I am always looking for new challenges and enjoy learning new roles and improving my IT skills and knowledge.
Professional area
Skills
Active DirectoryAdministrationAWSAzureChat and Email SupportCiscoComputer HardwareCustomer and Client SupportData ProtectionEvent ManagementGoogleHelp DeskHonestyIT HelpdeskITILv4ITSMMicrosoftMicrosoft 365Network EngineeringOnline researchOperating SystemsOperationsPhone SupportProof ReadingSystem AdministratorTechnical SupportTroubleshootingWindows OSWindows ServerWriting
Education
- 1995/1998 2:1 BSc Joint Honours Degree in Management Studies and Information Systems @ University Of Leeds, England
- 1993/1995 English Language (A), Business Studies (B), Law (B) @ Wigan Technical College
Experience
- 12/2022 – 11/2023 Technical Support Specialist @ Idealogical Systems Inc
- 04/2022 – 05/2022 Deputy Venue Technology Manager @ Birmingham 2022 Commonwealth Games
- 05/2021 – 09/2021 Venue Service Desk Supervisor @ Tokyo 2020 Olympic and Paralympic Games,
- 04/2015 – 07/2020 Data Center Operations Tech 4 @ Amazon Web Services
- 08/2006 – 07/2014 Data Center, IT/Operations Service Engineer (DCPM) @ Microsoft Japan Co., Ltd
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