Hire a Remote Demand Planning, Operation Manager from Taiwan

About me

Hi there, I’m Ann. My background is in the logistics industry, where I’ve held various roles such as operator, account manager, client solutions provider, and planner. I’ve been responsible for the front side of RFQ/RFP and bidding processes, as well as handling pricing and quoting.
In operations, I’ve led teams in account management, coordinated system implementations, upsold new products, reorganized procedures within the supply chain, and handled daily operations. I’m someone who loves to drive efficient processes and utilize data analytics to find improvements.
I’m currently seeking another opportunity to further develop my career, where I can make an impact and continue to grow within the environment

Professional area

Management & Operations

Skills

Operations Management Supply Chain Management

Education

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The user has not yet completed this section

Experience

Nov.2022 - Present Air Planning Associate @ Flexport Inc.: – Scheduling and coordinating flight schedule between contracts based on demand, optimizing utilization, to achieve an average 10% console benefit and cost down.
– Conducted data analysis to identify trends and generate reports, providing insights for strategic decision-making and process improvements.
– Implemented a streamlined flight scheduling system, reducing scheduling time by 15% and enhancing overall operational efficiency.
– Negotiated improved terms with key aviation service providers, resulting in a 10% reduction in operational costs while maintaining service quality.
Jan.2021 - Oct.2022 Client Solution Associate @ Flexport Inc.: – Upsell product features and grows shipment volume with enterprise accounts in the region of Europe and Chicago.
– Build relationships with 100+ suppliers by promoting Flexport platform, operation process, and product features. Close work and collect feedback between product team and users’ experience.
– Organize customer meetings to review business performance with either client’s logistics or merchandiser team.
– Develop and maintain standardized SOP for external customers and internal teams.
– To train new hires and coordinate internal monthly training.
Sep.2019 - Dec.2020 Key Account Manager @ JUSDA Supply Chain Management International Co., Ltd.: – Managing and building the relationship with the key accounts which are electronic components suppliers
– Summarize clients’ bidding information and quotation, RFI, RFQ.
Analyze the marketing impact and propose solution plans, especially during the pandemic.
– Build the optional plan of shipping mode for each service level and specific good priority.
Review the business performance by setting up SOP, OTP, MBR, and QBR. Dealing with key accounts to get the expectation and service quality.
– Coordinate each department such as product team, solution team, customer service team, operation team, finance team, organize shipping SOP and meeting, maintain the service quality, and deal with any irregular issue.