Hire a Remote Operations Specialist from United States

About me

Proficient operations specialist with over 10+ years of success directing process excellence, managing high-performing teams, and steering
strategic initiatives to raise productivity, profitability, and customer satisfaction levels. Expert in continuous improvement, optimizing
workflows, forecasting resource needs, and coordinating complex projects. Combines operational mastery with exceptional communication
abilities to mentor teams, resolve conflicts, and collaborate across functions. Leverages robust skills in data analysis, market research, process
improvement, client success management, and stakeholder engagement to identify opportunities and implement innovative solutions.
Champions a growth mindset environment focused on ongoing learning, knowledge sharing, and empowering a customer-centric culture
through comprehensive training programs.

Professional area

Management & Operations

Skills

Client Relationship Management Customer Retention Customer Success Data Analysis Interpersonal Skills Market Research Microsoft Office MS Power BI Operations SaaS Sales Training

Education

NA Master of Science @ Central Michigan University

Experience

June 2023 Associate Manager @ Tumi: Exceed individual sales targets by 125%+ and led the team to achieve the top 10% regional ranking for units per transaction and
average dollar sale
● Consistently achieves and exceeds individual and team sales targets by 110%+ through analyzing performance metrics, identifying
growth opportunities, and implementing data-driven strategies to optimize revenue streams
● Conducted small training sessions on how to use Tulip retail software at the store location, providing continuous coaching to
teammates. Efforts facilitated 95% of associates achieving knowledge in digital selling tools within 6 weeks, increasing mobile
checkout conversions by 12%.
● Builds and nurtures long-lasting client relationships by proactively managing the full customer journey with a white-glove
approach, ensuring attention and total satisfaction from initial engagement through purchase, delivery, and post-sale follow-up.
● Oversee day-to-day store operations including staffing optimization, inventory management, visually compelling merchandising,
and strict adherence to brand standards to provide immersive, luxury shopping experience delighting customers.
● Streamline processes through continuous improvement analyses identifying inefficiencies and implementing optimized
methodologies enhancing productivity by 15%, reducing operational costs, and elevating customer and associate experience.
● Optimizes impactful merchandising strategies including seasonal planogram resets, and dynamic product storytelling increasing
sales conversion while keeping the showroom fresh and visually compelling.
July 2020 Member Service Representative @ DTE - EXOS: Exceed individual sales targets by 125%+ and led the team to achieve the top 10% regional ranking for units per transaction and
average dollar sale
● Consistently achieves and exceeds individual and team sales targets by 110%+ through analyzing performance metrics, identifying
growth opportunities, and implementing data-driven strategies to optimize revenue streams
● Conducted small training sessions on how to use Tulip retail software at the store location, providing continuous coaching to
teammates. Efforts facilitated 95% of associates achieving knowledge in digital selling tools within 6 weeks, increasing mobile
checkout conversions by 12%.
● Builds and nurtures long-lasting client relationships by proactively managing the full customer journey with a white-glove
approach, ensuring attention and total satisfaction from initial engagement through purchase, delivery, and post-sale follow-up.
● Oversee day-to-day store operations including staffing optimization, inventory management, visually compelling merchandising,
and strict adherence to brand standards to provide immersive, luxury shopping experience delighting customers.
● Streamline processes through continuous improvement analyses identifying inefficiencies and implementing optimized
methodologies enhancing productivity by 15%, reducing operational costs, and elevating customer and associate experience.
● Optimizes impactful merchandising strategies including seasonal planogram resets, and dynamic product storytelling increasing
sales conversion while keeping the showroom fresh and visually compelling.