Trust and Safety Analyst

– Review over 1,000 ads per day and classify them according to policy with 99%+ accuracy, following rigorous quality sampling methods.
– Efficiently perform all essential workflow activities for reviewing non-objectionable content, maintaining a pace of 60+ cases per hour while adhering to dual review processes for high-risk content.
– Analyze ad classification data and provide detailed weekly reports on emerging trends, highlighting potential policy updates and areas for quality improvement.
– Collaborate closely with cross-functional Accenture project teams through daily stand-ups and weekly meetings to align on priorities and quality metrics.

-Exceeded accuracy targets by 12% while reviewing an average of 300 potential intellectual property infringement reports per week, ensuring strict adherence to company policies.
-Conducted rigorous quality assurance on machine learning classifiers used for content moderation, implementing improvements that increased precision by 8% and recall by 6%, enhancing platform safety.
-Leveraged fluency in Spanish and Portuguese to accurately translate and localize an average of 500 social media posts per month, facilitating cross-cultural communication and understanding.
-Collaborated closely with cross-functional teams, including legal, trust and safety, and product development, to continuously enhance intellectual property compliance processes.

– Spearheaded the establishment of a startup company, overseeing all aspects of its formation, from legal incorporation to securing initial funding.
– Designed and implemented a comprehensive compensation and benefits package, attracting top talent and fostering employee satisfaction and retention.
– Organized and led intensive, immersive boot camp training sessions for personnel at the Mexican office, providing comprehensive, in-depth instruction on the company’s proprietary products, processes, and distinct corporate culture, fostering seamless integration and alignment.
– Fostered an exemplary, award-winning collaborative and inclusive workplace environment that transcended cultural boundaries, promoting profound cross-cultural understanding, rapport, and seamless operational synergy between the headquarters and Mexican office teams.