Virtual Assistant | Customer Support Specialist | CRM Expert
- Location
- Nigeria
- Rate, USD
- $13 / hour
- Work schedule
- Full Time, Contract,
- Language skills
- English
- Available for Hire
- Yes
About me
Hi, I’m Nicole! I’m passionate about connecting with people and creating customer experiences that feel personal and meaningful. With over 3 years in customer service, I’ve learned that every interaction is an opportunity to build trust, solve problems, and make a real difference.
I’m experienced with tools like Salesforce, Zendesk, and Zoho, and I’ve helped launch loyalty programs that boosted customer retention.
I’ve spent most of my career working on-site, but now I’m excited to bring my skills into a fully remote role where I can contribute to a global team. If you’re looking for someone who truly cares about customer satisfaction and building lasting relationships, let’s connect.
Professional area
Education
- August 2019 - September 2023 BA in Business Administration @ National Open University Of Nigeria
Relevant coursework in Business Communication and Customer Relationship Management.
Experience
- November 2020 - January 2022 Guest Services Assistant @ Jara Beach Resort
– Helped streamline the customer service team, boosting guest satisfaction by 15%.
– Resolved 95% of guest complaints and queries within 24 hours using email and chat systems.
– Managed front desk activities, improving scheduling and check-in processes to reduce wait times by 20%.- December 2022 - August 2023 Customer Experience Manager @ Orile Restaurant and Bar
– Launched a loyalty program that increased customer retention by 10%.
– Kept track of client feedback and KPIs, providing insights to improve service.
– Used Zendesk to resolve customer complaints more efficiently, cutting resolution time by
25%.- October 2023 - October 2024 Guest Services Manager @ The Muse by LVG
– Organized team schedules and meetings remotely, making the team 20% more efficient.
– Handled guest inquiries via email, achieving a 98% satisfaction rate.
– Worked with different departments to solve guest concerns quickly, improving overall
service.
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