Service Delivery Manager
- Location
- Moldova
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Romanian, Russian
- Available for Hire
- Yes
About me
I am a results-driven IT Service Delivery Manager with a proven record of optimizing operational processes and fostering team collaboration. My expertise lies in managing agile multi-skilled teams, leveraging ITIL and DevOps to enhance service delivery. I have demonstrated success in improving customer satisfaction, reducing incident response times, and efficiently allocating resources across concurrent projects. My project management and stakeholder communication skills contribute significantly to organizational success. I am passionate about establishing and improving operational processes to accelerate delivery through clear targets and appropriate planning and monitoring. I thrive in environments where I can lead teams and manage communication with customer representatives and internal managers.
Professional area
Education
- 09/2010 – 06/2012 Master's degree in Computer Science and Technologies in Teaching @ Pedagogical State University "Ion Creanga"
- 09/2005 – 06/2010 Licentiate degree in Education Sciences, Mathematics and Computer Science @ Pedagogical State University "Ion Creanga"
Experience
- 06/2021 – 12/2022 IT Service Delivery Manager @ Endava
Establish and improve operational processes, manage scope and defects, oversee release and deployment management, facilitate transition management, lead multi-skilled teams, and manage stakeholder communication.
- 01/2018 – 06/2021 IT Service Delivery Manager @ Endava
Set-up and delivery of end-to-end services, managed user lifecycles, ensured data security, developed user access approval workflows, maintained compliance, and facilitated Agile ceremonies.
- 01/2017 – 12/2017 Senior Application Engineer @ Endava
Analyze and resolve application issues, provide technical guidance, contribute to system enhancements, and maintain technical documentation.
- 05/2015 – 01/2016 Application Engineer @ Endava
Oversee management of enterprise applications, diagnose technical issues, develop training sessions, and maintain technical documentation.
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