IT professional

Location: Bulgaria
Rate, USD: Not specified
Work schedule: Full Time,
Links
Language skills: English, Italian, Portuguese, Spanish
Available for Hire: Yes

About me

I am an IT professional and tech-savvy individual with a history of meeting company goals utilizing ITIL practices, whether as a leader or as an analyst, with more than 10 years of proven experience. I am adaptable to new situations and technologies. As both an Italian and Brazilian citizen, I am currently based in Bulgaria and willing to relocate. My experience includes collaborating with partners and distributors to deliver exceptional client solutions while adhering to confidentiality agreements. I have a strong track record of driving team efforts to consistently achieve and exceed service level agreements (SLAs) and key performance indicators (KPIs). I pride myself on fostering and maintaining strong, positive internal relationships to support seamless operations and organizational success. My background includes overseeing core strategies in IT infrastructure, successfully supporting over 180 users, and implementing digital transformation projects. I have evaluated and expanded IoT projects, modernized factory operations, and achieved high performance evaluations throughout my career.

Professional area

Admin & Virtual Assistant Developer & Engineer Management & Operations

Skills

Adaptability Administration Azure C Cisco Customer and Client Support Leadership Problem Solving Python SQL Server Windows Server

Education

2013 Bachelor of Digital Technology @ University of Caxias do Sul
2016 TOEFL IBT @ TOEFL
2019 ITIL V4 Foundation @ Axelos

Experience

Mar 2025 to Present Advisor @ Concentrix EMEA: Collaborating with partners and distributors to deliver exceptional client solutions while adhering to confidentiality agreements. Driving team efforts to consistently achieve and exceed service level agreements (SLAs) and key performance indicators (KPIs). Fostering and maintaining strong, positive internal relationships to support seamless operations and organizational success.
Jun 2022 to Aug 2024 IT Analyst - Infrastructure Leader @ Güntner do Brasil: Overseen the core strategies in the IT infrastructure, successfully supporting over 180 users while implementing digital transformation projects. Evaluated and expanded IoT projects, modernizing the factory and reducing time used to report work.
2020 to 2022 Search Engine Evaluator @ Freelance: Analyzed search results in different contexts to gather context, relevance, and accuracy, providing data for further optimization.
Aug 2017 to Nov 2019 IT Analyst @ Mecasul Auto Mecânica SA: Provided support in the IT infrastructure of the company, managing 3 subsidiaries and over 200 users. Fixed a Microsoft licensing crisis and provided resources for the implementation of a tracking project.
Jan to May 2017 IT Consultant @ JVB Plantas e Sementes: Planned and implemented computer systems, providing backup and assistance for further administration of users in a Windows Server 2012 environment.
Jul 2015 to Aug 2016 Product Consultant @ Promob Software Solutions: Supported over 30 clients with tailored tools to automate furniture producing and product customization.
Apr 2014 to Jun 2015 Product Customizer @ Promob Software Solutions: Customized products via interface and XML by client request, making client meetings and traveling to manufacturing facilities.