Customer Service Specialist
- Location
- Brazil
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a professional with over 10 years of experience in customer service, technical support, BPO, after-sales, and administrative routines, working in multinational and national companies in the automotive, technology, artificial intelligence, and service sectors. I specialize in humanized customer service, customer experience (CX), conflict resolution, and customer retention, with experience across multiple channels including voice, chat, email, and social media. I have solid knowledge of productivity and support tools such as Microsoft Office, Google Workspace, SAP CRM, and Zendesk. I am available for immediate start and full-time work, with availability for 40 hours or more per week. I have a laptop, headset, webcam, and a stable and secure internet connection, along with a quiet workspace that includes a comfortable desk and chair.
Professional area
Skills
Active ListeningAdaptabilityAdministrationAdministrative AssistantAdministrative TasksAgileAI - Artificial intelligenceAnalysisClient RelationsClient RetentionClient SupportCollaborationCommunicationConfidenceConflict ResolutionConfluenceContent ModerationConversionsCRMCustomer and Client SupportCustomer RelationshipCustomer ResearchCustomer RetentionCustomer ServiceProblem ResolutionTechnical SupportTime Management
Education
- 2012 – 2017 Bachelor’s Degree in Business Administration @ UNIP – Universidade Paulista
Experience
- 2022 to 2025 Meta AI OCR Annotation Specialist @ RWS Group and Welocalize
Moderated sensitive and high-impact content on social media platforms, including Facebook, ensuring compliance with community guidelines and policies. Conducted ad evaluations on YouTube, assessing content quality and relevance to optimize user experience. Collaborated closely with cross-functional teams to maintain data integrity and support AI system enhancements.
- 2021 to 2022 Customer Service – Apple Music @ NeoBPO
Customer support and technical assistance for Apple Music through channels such as phone, chat, email, and social media. Helped clients with issues related to subscriptions, login, and platform usage.
- 2020 to 2021 Administrative Assistant – Customer Service @ CNH Industrial
Interaction with parts suppliers, document control, and quality monitoring. Post-sales customer service, assisting with technical issues, maintenance guidance, and feedback collection to improve products and services.
- 2015 to 2019 Administrative Assistant – Customer Service @ Mercedes-Benz do Brazil
Responsible for supplier interaction, quality monitoring, parts availability, and document control. Post-sales customer service, providing ongoing technical support and essential maintenance services.
- 2012 to 2015 Administrative Assistant – Customer Service @ THN Hyundai
Post-sales support, assisting customers with inquiries and technical issues, ensuring satisfaction and loyalty.
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