Member Service Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a caring and compassionate individual with diverse, customer service-focused skills seeking a professional experience with a growing and dynamic organization committed to helping others in a team environment and which offers opportunity for professional growth. I am authorized to work in the US for any employer. My experience includes working in various roles that have honed my ability to engage with customers and provide exceptional service. I have a strong background in administrative tasks and patient care, which allows me to effectively support both clients and colleagues. I am dedicated to maintaining confidentiality and adhering to company guidelines while ensuring that all inquiries are documented accurately. I thrive in collaborative settings and am always eager to learn and grow professionally.
Professional area
Education
- 08/2005 - 05/2009 Diploma @ Brandon High School
Experience
- September 2022 to May 2025 Member Service Representative @ Wipro Health Plan Services
Answered phone calls about questions, concerns, and complaints regarding membership and benefits. Actively listened to members/providers and identified their needs. Documented all inquiries and maintained accurate membership records. Proactively engaged and collaborated with Internal/External departments. Adhered to the guidelines of the company to maintain confidentiality.
- January 2021 to August 2022 Administrative Assistant @ Elderly Pride
Organized schedules and events. Filed paperwork, answered phone calls. Directed communication between colleagues, patients and supervisor.
- May 2019 to November 2020 Food Service Representative @ St. Joseph's Hospital
Visited patient rooms to take food orders and deliver meals. Responsible for communications between the nursing units and Dietetic Services regarding patient menus, diet changes, tray delivery and general patient services.
- September 2019 to August 2020 Student Nutrition @ Hillsborough County Schools
Preparing and serving meals to students in an efficient, safe environment and according to procedures and policies of organization. Keeping work areas clean and organized and working effectively as part of a team in performing any tasks necessary to accomplish mission.
- October 2018 to January 2019 Customer Service Associate @ Macy's
Providing outstanding customer service by greeting each customer, answering questions and assisting in merchandise selections and making cash and credit transactions in an accurate and efficient manner. Ensuring the sales floor area is stocked and maintaining merchandising guidelines according to specified parameters.
- January 2015 to April 2018 Patient Service Representative @ Tampa General Hospital
Took patient’s meal orders according to their diet/nutritional plan. Responded accurately and efficiently to physician diet order changes by supplying patients with menu that appropriately corresponds to diet order. Maintained critical communication with dietitians and department management regarding patient concerns and demonstrates high level of patient service/satisfaction.
- March 2011 to December 2014 Daycare Assistant @ First Expressions Learning Center
Remove hazards and develop appropriate boundaries and rules to create a safe and secure environment for children. Assist children in the development of personal habits, such as eating, resting and toilet behavior.
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