Marketing

Location: Germany
Rate, USD: Not specified
Work schedule: Full Time,
Links
Language skills: English, German, Spanish
Available for Hire: Yes

About me

I am a dynamic marketing and public relations professional with proven expertise in customer service management and visual merchandising abilities. I have elevated Hollister’s sales by 10% through innovative displays and excelled at Expok by boosting brand visibility and media coverage. I am renowned for crafting compelling marketing plans and fostering influential partnerships. My experience includes managing daily cash handling procedures, enhancing customer experience, and training new employees to apply best practices in customer service. I have used strong analytical and problem-solving skills to develop effective solutions for challenging situations. I also managed budgets for visual merchandising projects, ensuring cost-effective solutions without sacrificing quality or impact. My skills in community marketing and customer service management have allowed me to maximize sales and assist marketing teams with developing brand strategies.

Professional area

Customer Support Marketing

Skills

Analytical Skills Budget Management Customer Service Market Research Problem Solving Public Relations Relationship Building Team Building

Education

09/2017 to 03/2022 Bachelor of Marketing @ Universidad Del Valle De México

Experience

02/2024 to 07/2024 Public Relations and Key Holder @ Hollister: Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies. Enhanced customer experience by providing exceptional service and addressing inquiries promptly. Trained and supervised new employees to apply best practices in customer service and store operations. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Managed budgets for visual merchandising projects, ensuring cost-effective solutions without sacrificing quality or impact.
05/2022 to 01/2024 Public Relations Coordinator @ Expok: Planned and organized seminars, meetings and retreats. Created engaging social media content to amplify public relations efforts and increase online visibility for clients. Managed internal, external, and crisis communications. Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility. Organized successful trade show appearances, resulting in valuable networking opportunities and lead generation for clients.
02/2021 to 02/2022 Marketing Intern @ Dautec: Conducted market research to identify target audiences and optimize marketing efforts. Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives. Assisted in creating written, video, and image content for marketing channels. Enhanced social media engagement through regular posting and audience interaction.