Customer Success Manager
- Location
- Iceland
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Icelandic
- Available for Hire
- Yes
About me
I am a dedicated and results-driven Customer Success Manager with a proven track record in driving customer retention and satisfaction for large-scale clients in the software industry. I am skilled in leading client onboarding and managing key accounts valued at over $1M+. I have provided executive support, managing travel and calendar for the CEO, and developed media materials to enhance brand visibility. I have led HR and office management activities, improving operational efficiency, and created and managed a global internship program, recruiting Ivy League candidates. I have negotiated $3-10M global contracts for pulp molding machines and managed marketing, website, and office operations across Iceland and Canada. I coordinated international meetings, travel logistics, and events, managing over 150 enterprise customer accounts valued at $1M+ monthly. I onboarded new clients with exceptional satisfaction rates, maintaining an 89% retention rate. I developed tailored customer success plans, improving overall customer satisfaction and proactively resolved customer issues, reducing churn.
Professional area
Education
- Completed in 2018 International Business and Marketing @ University of Iceland
International Business & Marketing
- Completed in 2010 Certified Customer Success Manager — Level 3 @ International Coaching Academy
- 2021 - 2024 Success Coaching Level 3 @ Success Coaching
Experience
- 2021-2024 Customer Success Manager @ Tempo Software
Managed over 150 enterprise customer accounts valued at $1M+ in the SaaS space.
Supported 5 of the top 30 partner accounts with sales, customer support, success, and technical issues.
Proactively resolved customer issues, reducing churn with a data-driven approach
Acted as the voice of the customer, sharing their needs and use cases with the team- 2018-2020 Director of Customer Relations @ Emery Silfurtun EHF
Took part in negotiating $3-10M global contracts for pulp molding machines.
Managed marketing, website, and office operations across Iceland and Canada.
Coordinated with product, marketing, and customer success teams to streamline processes and ensure customer needs were met effectively- 2010-2017 Executive Assistant @ Carbon Recycling International
Provided executive support, managing travel and calendar for the CEO.
Developed media materials, enhancing brand visibility.
Led HR and office management activities, improving operational efficiency.
Created and managed a global internship program, recruiting Ivy League candidates.
Recommend this talent
Related resumes
-
Executive Position
I am an experienced professional with over 10 years in various roles including Document Controller, Sales Officer, and Customer Service Advisor. My career has been focused on sales, operations, customer service, coordination, and administration. I have a strong background in managing documentation processes and ensuring operational efficiency. I am dedicated to maintaining high standards of…
-
Executive Director
I am a motivated and adaptable professional actively seeking a full-time remote position with opportunities for career growth and long-term development. I value a stable work environment with a full social benefits package. I am a quick learner with strong communication skills and a proactive mindset. I am ready to contribute to a dynamic international…
-
Virtual assistant
I am a virtual assistant with over 9 years of experience excelling in data entry, customer service, and organizational tasks. I demonstrate a visionary approach to enhancing brand identity and client satisfaction through innovative solutions. I am adept at leveraging my communication and teamwork skills to deliver exceptional results and foster collaborative environments. My experience…
-
Solutions Architect
I am a professional with over 30 years of experience leading complex, multi-million-dollar technology projects internationally. I specialize in the modernization of legacy systems (Adabas, Natural, COBOL, PL/1, Assembler, etc.), as well as in the implementation of modern technologies such as microservices architectures, development in Java, Angular, and React, and migration to cloud environments (IBM…
-
Cybersecurity Specialist
I am currently pursuing a Master of Science in Cybersecurity at the University of Milan, where I am focusing on assurance evaluation of AI models. My thesis aims to define and implement assurance checks for AI models to ensure compliance with the European AI Act. I am passionate about the intersection of AI and cybersecurity,…
