Customer Support and Operations Professional
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a highly organized and service-driven professional with over 10 years of experience in customer-facing and operations-heavy roles. My skills include team coordination, scheduling, communication, inventory management, and hospitality systems. I am adept at managing shifting priorities, supporting team workflows, and creating brand-aligned content. Known for my strong follow-through, I communicate with warmth and possess a problem-solving mindset. My freelance and project-based work has allowed me to provide remote administrative and scheduling support for individuals and small business owners, assisting with email organization, appointment coordination, and task management. I have also created branded social media content and photography for local campaigns and product launches, working independently via platforms such as Meowtel, where I offer reliable communication, attention to detail, and client care.
Professional area
Education
The user has not yet completed this section
Experience
- Sept 2022 – Feb 2025 Barista @ Sey Coffee
Conducted quality control checks and participated in regular cuppings and scoring calibration. Managed internal communication related to a frequently changing menu with over 200 micro-lots annually. Collaborated with team to ensure smooth workflows and uphold café standards. Provided thoughtful customer service and represented the brand with clarity and warmth.
- June 2021 – Sept 2022 Lead Barista & Operations Manager @ Simona Cafe / Mitsein
Coordinated schedules, led shift coverage, and managed opening/closing responsibilities. Helped create internal documentation, onboarding materials, and operations systems. Assisted in visioning and branding for Mitsein’s launch, including decor decisions and standard operating procedures. Participated in setting budgets and securing investment for café expansion.
- March 2020 – June 2021 Coffee Director @ Alchemy Coffee
Managed vendor relationships and purchasing systems. Initiated direct-trade coffee relationship to support producers and secure long-term sourcing. Supported backend planning and operational needs for quality-focused café.
- Sept 2016 – Dec 2019 Lead Barista & Shift Leader @ The Wydown Coffee Bar
Led daily team operations, assisted with inventory, ordering, and cash handling. Co-led staff education, including cuppings, recipe updates, and training initiatives. Handled end-of-day reporting and created clear communication channels for team updates.
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