Data Scientist
- Location
- India
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Kannada, Tamil
- Available for Hire
- Yes
About me
I am a Data Scientist with over 3 years of experience in analytics and machine learning, specializing in delivering data-driven solutions in the banking and AI domains. I have a proven ability to turn complex data into actionable insights using Python, SQL, and BI tools, which has led to a 25% improvement in service metrics and an 18% revenue growth through cross-selling. My educational background includes a Master of Business Administration from CV Raman University and a Bachelor of Business Management from Baldwin’s Women Methodist College. I am skilled in various programming languages and tools, including Python, SQL, and Tableau, and I have a strong foundation in machine learning techniques. I thrive in collaborative environments and have a track record of leading teams to achieve significant improvements in service quality and customer satisfaction. I am passionate about leveraging data to drive business decisions and enhance customer experiences.
Professional area
Education
- June 2013 - August 2015 Bachelor of Business Management @ Baldwin’s Women Methodist College
Experience
- April 16 - January 21 Service Quality - Team Lead @ Kotak Mahindra Bank
Led a team of 5 analysts to improve service quality metrics using Excel and SQL dashboards, reducing escalation rate by 25%. Developed predictive models in Python to analyze customer behaviour and increase cross-sell by 18%. Created Excel-based reports and performance trackers to support senior management decisions. Collaborated with cross-functional teams to streamline operational workflows, achieving a 15% reduction in processing time.
- July 22 - March 25 Customer Experience Analyst @ Interface.AI
Analysed chatbot interactions for 3+ major credit union clients, enhancing automation logic and increasing bot accuracy by 20%. Optimized customer journeys and identified UX gaps, reducing drop-off rates by 17% in conversational channels. Refined and tested over 500+ chatbot flows for compliance and communication quality. Supported model evaluation using real-time data and delivered insights that improved customer satisfaction metrics by 12%. Worked closely with product and engineering teams to implement scalable NLP-based solutions.
Recommend this talent
Related resumes
-
Crisis Intervention Specialist
I am a mission-driven Crisis Intervention Specialist with over 5 years of experience working in high-acuity behavioral health and public mental health systems. My expertise lies in Suicide Prevention, Crisis…
-
Senior Software Engineer — Machine Learning Systems
I am a Senior Software Engineer with 12 years of experience building scalable backend systems, AI/ML platforms, and modern full-stack applications. I specialize in delivering real-time decision systems, distributed data…
-
Senior DevOps Engineer
I am a Senior DevOps Engineer with over 7 years of experience specializing in AWS, Kubernetes (EKS/OpenShift), and GitOps (ArgoCD). Throughout my career, I have developed expertise in multiple programming…
-
Site Reliability / DevOps Engineer
I am a Site Reliability and DevOps Engineer with hands-on experience managing containerized workloads and Kubernetes-based platforms. I specialize in cloud infrastructure on AWS and other providers, focusing strongly on…
-
Senior Azure Data Engineer
I am a Senior Azure Data Engineer with over 12 years of experience delivering enterprise-scale data platforms across diverse industries such as Banking, Healthcare, Pharma, Insurance, and Asset Management. My…