Executive IT Operations Leader

I am a transformative IT Executive with over 30 years of experience leading enterprise infrastructure, network operations, cybersecurity, cloud strategy, and organizational resilience across multi-location environments. Throughout my career, I have been recognized for elevating operational maturity, building high-performing teams, and driving modernization initiatives that align closely with business strategy. I have a proven track record of implementing enterprise modernization programs, enhancing governance, and reducing risk through secure, scalable, and automated infrastructure designs.

I excel at developing leadership talent, optimizing operational models, and overseeing multimillion-dollar technology portfolios. My expertise includes enterprise technology strategy and roadmapping, infrastructure and network architecture, cloud and hybrid environment optimization, and cybersecurity oversight. I am passionate about digital transformation and automation, disaster recovery, and business resilience.

In my current role as Network Operations Manager at McGlinchey Stafford PLLC, I provide executive leadership for nationwide IT operations, infrastructure, and cybersecurity across a 99% virtualized enterprise environment. I develop and execute long-term technology roadmaps that improve resilience, scalability, and operational efficiency. I designed an enterprise disaster recovery architecture that reduced failover times from seven hours to under five minutes.

I lead service delivery governance, ensuring compliance with ITIL, SLA, and firmwide security standards. Managing and mentoring a 12-member engineering and support team, I implemented KPI frameworks that elevated performance. I oversee multimillion-dollar technology budgets, contract negotiations, and vendor management. Additionally, I have directed infrastructure buildouts for multiple new office openings and relocations and led a National Access Control Initiative.

Previously, I served as Support Services Manager at Benesch, where I led enterprise desktop engineering, network support, telecom, and IT service operations. I implemented ticketing, asset management, and operational workflows that improved service reliability. I also managed technology upgrades, migrations, and document management deployments.

As Founder and Executive IT Consultant at Business Integrations Solutions, I provided technology strategy, risk mitigation, and cybersecurity consulting to legal, medical, and manufacturing organizations. I designed scalable infrastructure, continuity plans, and modernization initiatives supporting business growth. Earlier in my career, I was Network Manager at United Consumer Financial Services, directing enterprise network infrastructure and predictive dialing platforms, enhancing system reliability, connectivity, and operational efficiency.