IT Project leader

I am an experienced IT Project Lead specializing in internal system modernization, cross-functional development team coordination, vendor management, enterprise platform implementation, project follow-up, user requirement alignment, CRM customization, functional testing, process analysis, and data migration. Throughout my career, I have demonstrated a strong ability to support complex projects and ensure their successful completion. One of my notable achievements includes facilitating the successful turnaround of the SAMP implementation at Tecnológico de Monterrey after two prior failed attempts by bridging communication between users and developers, aligning implementation strategies, and ensuring migration continuity.

My professional journey began as a Support Engineer at Softtek, where I provided specialized technical support for Java and PL/SQL applications and managed Oracle databases. This role helped me develop a solid technical foundation and an analytical approach to improving business processes. Later, I transitioned to Tecnológico de Monterrey, where I took on roles with increasing responsibility, including Support Professional and CRM Implementation Analyst, Development Team Coordinator, IT Project Coordinator, and most recently, Test Engineer.

In these roles, I have coordinated development teams, managed vendor relationships, and overseen project tracking and status reporting. I have also been deeply involved in process analysis, UML-based process diagramming, and mapping BPM workflows to CRM systems. My experience includes requirements gathering, prototyping, technical documentation, and user manual development for transactional web applications.

I have a proven track record in CRM implementation and customization, particularly with Microsoft CRM versions 3.0 and 4.0, where I configured workflows, validations, and automated email processes to enhance usability and adoption. I have also delivered user training sessions and created tailored support materials for various departments.

My educational background includes an MBA in Business Administration and Management from EGADE Business School, Tecnológico de Monterrey, a Master of Science in Information Technology from Tecnológico de Monterrey, and a Bachelor of Science in Physics and Mathematics from the National Polytechnic Institute (IPN). I am passionate about leveraging my technical and managerial skills to drive successful IT projects and contribute to organizational growth.