Get notifications about new remote jobs right in your browser! › Principal Product Designer and AI-Native Product Strategist with 12+ years leading enterprise
product design, workflow modernization, service design, and digital transformation initiatives.
Specialized in translating ambiguous business opportunities into future-state product visions, intelligent workflows, and AI-enabled customer experiences.
Work spans enterprise platforms, agentic systems, conversational experiences, decision-support products, workflow orchestration, and human-AI collaboration across Fortune 100 organizations and high-growth businesses.
Combines product strategy, systems thinking, experience architecture, rapid prototyping, and AI-assisted execution to help organizations reimagine how customers discover, decide, navigate, and accomplish goals in an AI-first world.
Recent work includes multi-agent ecosystems, AI-assisted operational platforms, intelligent workflow systems, conversational interfaces, and orchestration frameworks that connect business objectives, user behavior, and emerging AI capabilities.
Known for simplifying complexity, reducing cognitive load, creating compelling strategic narratives, and helping leadership teams envision practical paths toward AI-enabled transformation.
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● Designed and evolved an AI-assisted operating system for managing opportunities,
workflows, prioritization, and execution.
● Created a multi-agent ecosystem with specialized responsibilities spanning product
governance, research, job operations, workflow management, and execution support.
● Established product architecture, interaction models, governance patterns, and operator
experiences supporting human-AI collaboration.
● Developed systems that transform fragmented signals, communications, and operational
data into structured, decision-ready experiences.
● Used AI coding assistants, agentic tooling, and rapid validation loops to accelerate
product development and iteration.
● Continuously refined product direction through real-world usage, operator feedback, and
workflow observation.
● Defined future-state operating models for AI-assisted decision making, signal
prioritization, and workflow orchestration.
● Created strategic product narratives, concepts, and prototy
● Designed AI-assisted operational workflows supporting onboarding, compliance, provisioning, and employee lifecycle management.
● Consolidated fragmented operational processes into a unified platform experience improving visibility, coordination, and execution.
● Built scalable information architecture and workflow frameworks supporting auditability, SLA tracking, notifications, and operational governance.
● Designed both structured and conversational experiences enabling intelligent workflow navigation and operational guidance.
● Helped establish a long-term product vision for intelligent HR operations by combining automation, conversational interfaces, workflow orchestration, and human oversight.
● Designed an agentic workflow orchestration platform supporting enterprise developers and business operators.
● Defined workflow architecture across Define → Compose → Preview → Deploy lifecycle experiences.
● Created interaction patterns for workflow visibility, orchestration management, deployment confidence, and operational governance.
● Designed AI-assisted recommendations reducing configuration friction and improving decision quality.
● Built human-in-the-loop experiences balancing automation, oversight, transparency, and execution confidence.
● Helped shape how users collaborate with AI systems throughout complex workflow creation and deployment activities.
● Developed future-state concepts illustrating how AI agents, human operators, and enterprise workflows collaborate within a unified experience ecosystem.
● Presented strategic recommendations balancing automation, transparency, governance, and operational trust.
● Led product and UX strategy initiatives supporting large-scale digital transformation programs.
● Developed workflow frameworks, modernization roadmaps, and future-state platform concepts.
● Facilitated alignment between business stakeholders, product teams, and technical organizations.
● Led modernization efforts across CRM, marketing automation, and operational systems.
● Designed workflow automation supporting membership programs, affiliate systems, and internal operations.
● Built reporting frameworks and documented business processes supporting M&A activities.
● Simplified complex operational workflows through improved tooling, visibility, and automation.
● Redesigned complex B2B ordering workflows improving distributor experiences and transaction completion.
● Unified design and development systems supporting faster product delivery.
● Delivered research-backed recommendations that informed platform strategy and roadmap priorities.
● Led UX modernization initiatives across procurement and HR systems.
● Facilitated roadmap workshops helping secure investment in future platform capabilities.
● Improved operational workflows through better system design and automation opportunities.
● Reimagined booking experiences supporting increased customer self-service.
● Directed redesign efforts across web and mobile experiences.
● Designed operational tools supporting passenger communications and flight updates.
● Led ecommerce redesign contributing to a 25% increase in pre-cruise purchase conversion.
● Reduced check-in related service calls by approximately 80% through workflow redesign.
● Rebuilt enterprise design systems with integrated accessibility standards.
● Improved customer journeys, loyalty enrollment, and service experiences through platform modernization.
● Reduced physician documentation effort through workflow redesign and automation.
● Streamlined service delivery and billing workflows.
● Designed internal operational tools improving visibility, efficiency, and task completion
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