I am a customer success professional with a passion for helping people address their needs and promote positive growth and outcomes. I strive to encourage, educate, empower, and be a beacon of light and hope for individuals on their unique journey.
Provided courteous, cordial, and efficient customer service in the Whole Body and E-Commerce department. Advised, aided, and managed a team of 30 employees. Addressed the needs of customers in a timely and effective manner.
Trained new staff on company standards/protocols in all positions.
Maintained training retention and superior level of performance of all staff through frequent reviews and collaboration.
Managed, consolidated, and delivered daily financial reports to the corporate office via GSuite.
Managed customer success team to achieve optimal workplace success with employees and customers.
Delivered superior service with composure and efficiency while under extreme levels of stress. Maintained high levels of customer service to guests while efficiently multitasking job duties.