Customer Success Professional
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a customer success professional with a passion for helping people address their needs and promote positive growth and outcomes. I strive to encourage, educate, empower, and be a beacon of light and hope for individuals on their unique journey.
Professional area
Skills
Analytical SkillsChat and Email SupportClient RetentionClient SupportCommunication skillsComputer SkillsCritical ThinkingCurriculum DevelopmentCustomer SuccessDependableDetail-orientedEmployee TrainingExcellent Communication skillsGoogle SuiteMicrosoft SuiteOnboardingOrganizational SkillsTeachingTypingZendesk
Education
- 2021-2023 Master of Science - Clinical Nutrition @ National University of Natural Medicine
- 2015-2019 Bachelor of Science - Integrative Physiology @ University of Colorado at Boulder
Experience
- 2021-2023 Whole Foods Manager, Whole Body/E-Commerce @ Whole Foods Market
Provided courteous, cordial, and efficient customer service in the Whole Body and E-Commerce department. Advised, aided, and managed a team of 30 employees. Addressed the needs of customers in a timely and effective manner.
- 2018-2021 Senior Corporate Trainer and Customer Success Manager @ Fox Restaurant Group
Trained new staff on company standards/protocols in all positions.
Maintained training retention and superior level of performance of all staff through frequent reviews and collaboration.
Managed, consolidated, and delivered daily financial reports to the corporate office via GSuite.
Managed customer success team to achieve optimal workplace success with employees and customers.- 2017-2018 Restaurant Senior Server @ Ted's Montana Grill
Delivered superior service with composure and efficiency while under extreme levels of stress. Maintained high levels of customer service to guests while efficiently multitasking job duties.
