Project Manager

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Oct 2021 - Present Project Manager @ TallBox, Inc.

– TallBox does digital marketing for mid-size companies to large corporations in all industries.
– Responsible for creating and executing collaborative digital marketing strategies for about 11 clients, prioritizing and assigning projects, keeping them on target, and facilitating communication between 4 internal teams on different continents as well as external stakeholders.
– Designed and iteratively optimized user feedback surveys on the website of a major name-brand electronics manufacturer which gathered data from over 60,000 website visitors with the goal of a more efficient and intuitive website redesign as well as increasing leads. Increased engagement and leads captured on the website by about 1,000%.
– Analyzed user flow on web pages of a major international law firm to isolate pain points and optimize user experience, using iterative website design and marketing campaigns, resulting in an increase of engagement of roughly 50%.
– Overseeing audit of 76 websites and over 79,000 web pages to create documentation, naming conventions and policies for a large corporation’s currently deployed tracking technology.
– Improved employee efficiency by about 20% and employee onboarding by about 50% through optimizing the internal knowledge base through user feedback and interviewing trainees.

Nov 2019 - Oct 2021 Product Manager @ Life Energy Vitamins

– Oversaw research, design, launch, legal, manufacturing and distribution logistics, and marketing of a new vitamin product.
– Coordinated between stakeholders and 5 different departments, including legal, marketing, manufacturing, distribution, and user testing, helping to facilitate iterative marketing strategies and maintain regulatory compliance.

Sep 2010 - Nov 2019 Lead Life Coach @ South Coast Mission

– Personally connected with several hundred clients and delivered about 13,000 hours of coaching, including business, productivity, career, family, and individual coaching, with a consistently high client satisfaction of about 98%. Awarded Life Coach of the Year 10 times.
– Guiding a team of 9 coaches and helped improve overall client retention rate by 50-60%.
– Monitoring progress and quality scores for the coaching programs of about 100 clients.
– Increased client base by about 100% and optimized coaching programs to improve quality scores by about 30% in less than a year.

Sep 2009 - Sep 2010 Life Coach @ South Coast Mission

– Delivered about 20-25 life coaching programs.
– Increased client base by a factor of 5 in about 4 months through networking and consistently high client retention rates of about 90%. Awarded Counselor of the Year.