Customer Support Specialist

Rate, USD
Not specified
Work schedule
Part Time,
Language skills
English, Spanish
Available for Hire
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I possess more than a decade of extensive experience in customer interactions. This tenure has enabled me to cultivate invaluable skills that enable me to consistently provide the highest level of customer satisfaction. Additionally, I have a background in airline operations, where I not only handled customer inquiries over the phone but also actively contributed to various managerial tasks, thereby facilitating seamless daily operations for the management team.


September 2012 - June 2016 BBA @ Monroe College


October 2017- Present Customer Support Specialist @ JetBlue Airways

β€’ Assisting and supported Crewmembers, leadership and other stations with regular and interline reservations
β€’ Utilizing Sabre Interact software application to resolve reservation conflicts
β€’ Maintaining an average of 60 calls per day
β€’ Building relationships with other airlines to gain support on their ticket reservations
β€’ Generating Excel reports that included flight preparations for the following day’s operation
β€’ Verifyng and checking in customers on flights and assured to give the ultimate customer service experience
β€’ Booking flights and sold extra ancillaries at the counter through Sabre Interact
β€’ Working exceptionally well under pressured in a fast past environment
β€’ Able to complete a full flight turn at the gates while maintaining an on-time performance

June 2016 - October 2017 Case Manager @ Cocoon Homecare

β€’ Completed a comprehensive health assessment or reassessment inclusive of medical, behavioral, rehabilitative and long-term care and social service needs.
β€’ Completed and revised an individualized patient-centered plan of care to identify the members needs and goals and include family members and other social supports as appropriate.
β€’ Consulted with a multidisciplinary team on the clients Care Plan, needs and goals.
β€’ Consulted with a primary care physician and/or any specialists involved in the treatment plan.
β€’ Conducted client outreach and engagement activities to assess ongoing needs, promote continuity of care and improve health outcomes.

January 2016-May 2016 Account Executive Intern @

β€’ Built clientele and maintained rapport with the human resources department of various companies
β€’ Drove growth by selling pay-per-click advertising (PPC) services to medium to large sized
β€’ Coordinated and conducted live product demonstrations over the phone and via webinar
β€’ Secured job campaigns with a monthly average budget of $1000-$3000

August 2011-December 2015 Sales Associate @ Michael Kors

β€’ Achieved and exceed monthly and seasonal sales targets, ensuring business growth.
β€’ Delivered exceptional customer service, showcasing in-depth product knowledge.
β€’ Exceeded individual KPIs through top-tier service and sales quality, capturing customer data for future personalization.
β€’ Maintained an organized client book, staying engaged and offering fashion expertise.

Recommend this talent

Recommend this specialist