I possess more than a decade of extensive experience in customer interactions. This tenure has enabled me to cultivate invaluable skills that enable me to consistently provide the highest level of customer satisfaction. Additionally, I have a background in airline operations, where I not only handled customer inquiries over the phone but also actively contributed to various managerial tasks, thereby facilitating seamless daily operations for the management team.
• Assisting and supported Crewmembers, leadership and other stations with regular and interline reservations
• Utilizing Sabre Interact software application to resolve reservation conflicts
• Maintaining an average of 60 calls per day
• Building relationships with other airlines to gain support on their ticket reservations
• Generating Excel reports that included flight preparations for the following day’s operation
• Verifyng and checking in customers on flights and assured to give the ultimate customer service experience
• Booking flights and sold extra ancillaries at the counter through Sabre Interact
• Working exceptionally well under pressured in a fast past environment
• Able to complete a full flight turn at the gates while maintaining an on-time performance
• Completed a comprehensive health assessment or reassessment inclusive of medical, behavioral, rehabilitative and long-term care and social service needs.
• Completed and revised an individualized patient-centered plan of care to identify the members needs and goals and include family members and other social supports as appropriate.
• Consulted with a multidisciplinary team on the clients Care Plan, needs and goals.
• Consulted with a primary care physician and/or any specialists involved in the treatment plan.
• Conducted client outreach and engagement activities to assess ongoing needs, promote continuity of care and improve health outcomes.
• Built clientele and maintained rapport with the human resources department of various companies
• Drove growth by selling pay-per-click advertising (PPC) services to medium to large sized
employers
• Coordinated and conducted live product demonstrations over the phone and via webinar
• Secured job campaigns with a monthly average budget of $1000-$3000
• Achieved and exceed monthly and seasonal sales targets, ensuring business growth.
• Delivered exceptional customer service, showcasing in-depth product knowledge.
• Exceeded individual KPIs through top-tier service and sales quality, capturing customer data for future personalization.
• Maintained an organized client book, staying engaged and offering fashion expertise.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
