Customer Support Specialist

Rate, USD
Not specified
Work schedule
Part Time,
Language skills
English, Spanish
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About me

I possess more than a decade of extensive experience in customer interactions. This tenure has enabled me to cultivate invaluable skills that enable me to consistently provide the highest level of customer satisfaction. Additionally, I have a background in airline operations, where I not only handled customer inquiries over the phone but also actively contributed to various managerial tasks, thereby facilitating seamless daily operations for the management team.




Education

September 2012 - June 2016 BBA @ Monroe College

Experience

October 2017- Present Customer Support Specialist @ JetBlue Airways

• Assisting and supported Crewmembers, leadership and other stations with regular and interline reservations
• Utilizing Sabre Interact software application to resolve reservation conflicts
• Maintaining an average of 60 calls per day
• Building relationships with other airlines to gain support on their ticket reservations
• Generating Excel reports that included flight preparations for the following day’s operation
• Verifyng and checking in customers on flights and assured to give the ultimate customer service experience
• Booking flights and sold extra ancillaries at the counter through Sabre Interact
• Working exceptionally well under pressured in a fast past environment
• Able to complete a full flight turn at the gates while maintaining an on-time performance

June 2016 - October 2017 Case Manager @ Cocoon Homecare

• Completed a comprehensive health assessment or reassessment inclusive of medical, behavioral, rehabilitative and long-term care and social service needs.
• Completed and revised an individualized patient-centered plan of care to identify the members needs and goals and include family members and other social supports as appropriate.
• Consulted with a multidisciplinary team on the clients Care Plan, needs and goals.
• Consulted with a primary care physician and/or any specialists involved in the treatment plan.
• Conducted client outreach and engagement activities to assess ongoing needs, promote continuity of care and improve health outcomes.

January 2016-May 2016 Account Executive Intern @ Indeed.com

• Built clientele and maintained rapport with the human resources department of various companies
• Drove growth by selling pay-per-click advertising (PPC) services to medium to large sized
employers
• Coordinated and conducted live product demonstrations over the phone and via webinar
• Secured job campaigns with a monthly average budget of $1000-$3000

August 2011-December 2015 Sales Associate @ Michael Kors

• Achieved and exceed monthly and seasonal sales targets, ensuring business growth.
• Delivered exceptional customer service, showcasing in-depth product knowledge.
• Exceeded individual KPIs through top-tier service and sales quality, capturing customer data for future personalization.
• Maintained an organized client book, staying engaged and offering fashion expertise.


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