5+ years experience with Ziplabs, Qualtrics, Tableau, Kronos application and backend reporting.
4.5 years of people management experience with track record of improving local performance and influencing broad Standard operating procedures.
Collaborative, enthusiastic colleague with glowing collaboration performance review scores.
• Communication Manager supporting 20 showrooms and service centers across 4 unique regions. Managed direct reports of 1 manager, 5 Supervisors and 40 full time customer service associates.
• Ownership of Northeast phone performance accounting for 5k calls per week handling sales, delivery, service, and post-delivery support inquiries.
• Assist in the compilation of standard operating procedures to define, pilot, and iterate on customer communication quality analysis program improving overall customer communication scores.
• Track leading and lagging measures, auditing for accuracy and sharing to senior leadership and cross-functional partners collaborating on territory-wide sales strategy.
• Highest performing Tesla location for Gross Energy orders in Q2 21’, Top-5 for 4 straight quarters
• Broad and granular store management of all things including goal setting, purchasing, scheduling, recruiting, and hiring.
• Lead territory-wide trainings on topics including Sales, delivery experience and KPI management
• Proactively identify and successfully implement emerging market best practices, enhancing energy-division sales performance
• Utilize Tableau, ziplabs and other data visualization tools to create store and regional performance visuals creating in-the-moment sales tracking, creating increased competition among motivated sales professionals.
• Top 12 store in NA for Q1 20’, Top 5 in Q2 20’ & top 3 in NA for Q3 20’
• Leader of team which finished in the top 8% for sales goal pacing for Q2 2019