• Communication Manager supporting 20 showrooms and service centers across 4 unique regions. Managed direct reports of 1 manager, 5 Supervisors and 40 full time customer service associates.
• Ownership of Northeast phone performance accounting for 5k calls per week handling sales, delivery, service, and post-delivery support inquiries.
• Assist in the compilation of standard operating procedures to define, pilot, and iterate on customer communication quality analysis program improving overall customer communication scores.
• Track leading and lagging measures, auditing for accuracy and sharing to senior leadership and cross-functional partners collaborating on territory-wide sales strategy.

• Highest performing Tesla location for Gross Energy orders in Q2 21’, Top-5 for 4 straight quarters
• Broad and granular store management of all things including goal setting, purchasing, scheduling, recruiting, and hiring.
• Lead territory-wide trainings on topics including Sales, delivery experience and KPI management
• Proactively identify and successfully implement emerging market best practices, enhancing energy-division sales performance
• Utilize Tableau, ziplabs and other data visualization tools to create store and regional performance visuals creating in-the-moment sales tracking, creating increased competition among motivated sales professionals.

• Top 12 store in NA for Q1 20’, Top 5 in Q2 20’ & top 3 in NA for Q3 20’
• Leader of team which finished in the top 8% for sales goal pacing for Q2 2019