Working as operational support to frontline channels of clients and agents. Facilitating policies of life and non-life products to meet and exceed client’s expectations.
Studied on both fields of Construction Engineering (Civil Engineering) and Business Management
• Customer Engagement Center.
• Handling of policy-related and time-sensitive monetary transactions from:
o E-mails o Branches o Agents
• Communicating internally with teams from processing, claims, underwriting, and accounting to properly address client’s queries or transaction.
• Prepare, manage, and release renewing policies:
o Life Policies
o Non-Life Policies (Motor, Fire and Property) o Retail Related policies
o Travel Insurance
• Cashiering (Handling of payment for life policies, non-life policies, and Travel insurance
• Training in claims department for different lines of non-life insurance
• Handled claims in motor department – evaluation of vehicles (i.e. estimation of
parts, investigation of damages)
• Basic underwriting for engineering – prepared quotation for construction projects
and determined risks
• Handled claims in engineering department – evaluation for construction and
electrical equipment claims
• Basic underwriting in different accounts in general accident – preparation of
quotations for renewal.
• Encoding of electrical layout in floor plans for different project housing of the company from Japanese clients
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
A strategic budget analyst with years of experience focused on creating, evaluating, implementing, and managing multimillion dollar budgets. Ability to align stakeholders to ensure that budgets meet parameters.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
