Working as operational support to frontline channels of clients and agents. Facilitating policies of life and non-life products to meet and exceed clientβs expectations.
Studied on both fields of Construction Engineering (Civil Engineering) and Business Management
β’ Customer Engagement Center.
β’ Handling of policy-related and time-sensitive monetary transactions from:
o E-mails o Branches o Agents
β’ Communicating internally with teams from processing, claims, underwriting, and accounting to properly address clientβs queries or transaction.
β’ Prepare, manage, and release renewing policies:
o Life Policies
o Non-Life Policies (Motor, Fire and Property) o Retail Related policies
o Travel Insurance
β’ Cashiering (Handling of payment for life policies, non-life policies, and Travel insurance
β’ Training in claims department for different lines of non-life insurance
β’ Handled claims in motor department β evaluation of vehicles (i.e. estimation of
parts, investigation of damages)
β’ Basic underwriting for engineering β prepared quotation for construction projects
and determined risks
β’ Handled claims in engineering department β evaluation for construction and
electrical equipment claims
β’ Basic underwriting in different accounts in general accident β preparation of
quotations for renewal.
β’ Encoding of electrical layout in floor plans for different project housing of the company from Japanese clients