Operations Policy Service Facilitator

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Other
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About me

Working as operational support to frontline channels of clients and agents. Facilitating policies of life and non-life products to meet and exceed client’s expectations.


2014-2020 BS Construction Engineering and Management @ Mapua University

Studied on both fields of Construction Engineering (Civil Engineering) and Business Management


Nov 2021-Present Operations Policy Service Facilitator @ Pioneer Life Inc

• Customer Engagement Center.
• Handling of policy-related and time-sensitive monetary transactions from:
o E-mails o Branches o Agents
• Communicating internally with teams from processing, claims, underwriting, and accounting to properly address client’s queries or transaction.
• Prepare, manage, and release renewing policies:
o Life Policies
o Non-Life Policies (Motor, Fire and Property) o Retail Related policies
o Travel Insurance
• Cashiering (Handling of payment for life policies, non-life policies, and Travel insurance

Apr 2021- Oct 2021 Technical Specialist Program @ Pioneer Insurance and Surety Corp

• Training in claims department for different lines of non-life insurance
• Handled claims in motor department – evaluation of vehicles (i.e. estimation of
parts, investigation of damages)
• Basic underwriting for engineering – prepared quotation for construction projects
and determined risks
• Handled claims in engineering department – evaluation for construction and
electrical equipment claims
• Basic underwriting in different accounts in general accident – preparation of
quotations for renewal.

Oct.2020-April 2021 CAD Operator @ LOGOS Creative Offices

• Encoding of electrical layout in floor plans for different project housing of the company from Japanese clients

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