Exceptional customer success professional with over 10+ years of adaptable and dependable customer experience. A strategic and level-headed thinker equipped to manage challenging environments. Self-motivated to actively learn and implement new technologies and practices. Detailed orientated to ensure the highest standard is achieved. Driven to enhance not only customer but employee experience; and positively contribute to the organization’s overall strategic plan. Effective trainer, communicator, and result-oriented leader. Proven track record of utilizing strong organizational, planning and communication skills towards improving operational efficiency.