Healthcare Administrator

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Not specified
Work schedule
Full Time,
Language skills
Available for Hire
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About me

Dedicated healthcare professional with 13+ years of experience in healthcare management, program management, and behavioral health. High proficiency in medical terminology, medical documentation, and electronic medical record systems (AHLTA, Essentris, EPIC, NextGen). Proficient in Microsoft Office and basic computer skills. Expertise in time management, customer service, organization, written and verbal communication in a fast-paced setting, working independently, and with a team. Active-duty military experience.

Professional area


02/2020-08/2021 Master's of Healthcare Administration @ Walden University
08/2014-05/2018 Bachelor of Health Science @ Cedar Crest College


10/2021-Present Quality Documentation Specialist @ Nuance Communications/Cognizant

β€’ Provide documentation coverage for healthcare clinicians through listening to audio of patient clinical encounters resulting in maintained compliance.
β€’ Efficient in artificial intelligence-powered technology, Dragon Ambient eXperience (DAX)
β€’ Maintain high-quality account-specific documentation (through NexGen, etc.) ensuring all information is accurately and efficiently input.
β€’ Managed time effectively and efficiently while maintaining priorities and completing tasks in a timely manner
β€’ Knowledge of ICD-10 coding, diagnosis and procedures, and medical terminology
β€’ Notifies physicians/physician assistants of missing, inconsistent, or uncertain documentation in patient’s health record
β€’ Provides training for onboarding documentation specialist
β€’ Coordinate team meetings via Microsoft Teams

06/2013-04/2014 Intensive Outpatient Program (IOP) Manager @ Alto Healthcare Staffing

β€’ Develop and maintain administrative and clinical operations that provide quality patient care and outcomes
β€’ Contribute to the planning and implementation of program goals, objectives, personnel, resources, and equipment.
β€’ Provides management and oversight for the program, including policies regarding participant involvement and program requirements
β€’ Develop and implement procedures to ensure efficient operations of the program; coordinate workflow; oversee scheduling, registration, and discharge of the participants receiving services according to facility/clinic procedure.
β€’ Provide staff management, including development, training, and communication, to ensure effective and efficient department operation.
β€’ Monitor staff schedules to ensure appropriate staffing levels are available to promptly facilitate care.
β€’ Develop and implement treatment plans and maintain records
β€’ Assist in the development and implementation of operating policies that are consistent with organizational objectives, treatment protocol, regulations, and standards of care
β€’ Demonstrate a positive, empathetic, and professional attitude

06/2009-06/2013 Mental Health Technician @ United States Air Force

β€’ Performed psycho-social intake assessment to determine the level of care of basic military trainees and active-duties members
β€’ Collaborated recommendations to the multi-disciplinary treatment team that consisted of medical doctors, psychiatric nurses, and direct staff care
β€’ Administered and scored psychological testing
β€’ Conducted psychoeducational groups
β€’ Maintained confidential patient electronic medical records and prepared daily patient reports
β€’ Displayed excellent communication between patients, doctors, and treatment team
β€’ Created staff scheduling and appointed assignments
β€’ Managed and organized staff appointments
β€’ Provided administrative support

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