IT Solutions Architect / DevOps Engineer

• Managed code and developed new solutions for delivering and upgrading custom 3PL WMS software with CI/CD pipelines.
• Developed and maintained code in GitHub Actions, Octopus Deploy, bash, Ansible, SQL, and Node.js.
• Performed scheduled deployments and troubleshot updates in AWS, Azure, hosted and on-premises
environments.
• Executed code delivery and upgraded web (Apache, NGINX), Linux (C), Oracle (SQL), and Windows
desktop (C#, .Net) applications.
• Collaborated with the Developers, IT and Account Management teams to deliver quality code and
troubleshoot issues.
• Provided third-level technical support for customer production issues.

• Oversaw risk analysis, vulnerability scanning, certificate management, password policy, security
monitoring, coordination of remediations, and other daily security and compliance efforts.
• Deployed automation of security controls to support and enhance our secure software development
lifecycle.
• Regularly reviewed existing systems and made recommendations for improvements.
• Designed and implemented automated testing for all aspects of the development environment.
• Implemented SonarQube, Tenable Nessus, Trivy for software and IaC security scanning.
• Ensured all systems security operations, maintenance activities, and related business processes were
properly documented and updated as necessary.
• Performed regular testing and updating of our disaster recovery and business continuity plan.
• Developed forecasts, roadmaps and plans to enable our SaaS offering to keep pace with industry
offerings and trends.
• Tracked evidence generation to ensure clean SOC2 audits were achieved and retained.
• Configured, maintained, and troubleshot site-to-site and client VPN connections.
• Administered internal/external DNS and Azure AD/Active Directory.

• Was responsible for guiding, developing, and executing on the overall technical journey of Devo´s key
customer accounts and projects.
• Complemented the work of the Product Management team and Customer Success Team to help our
customers get maximum business value from their Devo implementation by technically guiding and
optimizing their use of Devo’s product suite.
• Helped accelerate Devo’s overall product growth agenda by driving the success of Engineering
projects and initiatives, as well as cross-functional activities across the Sales, Pre-Sales, Professional
Services, and Customer Success teams.
• Developed comprehensive expertise in Devo Platform architecture within 3 months, serving as a key
reference for cross-functional teams and enhancing project efficiency.
• Established a tight partnership with other Devo departments (Pre-Sales, CS, Professional Services,
Product) providing visibility and transparency.
• Acted as a representative of the Engineering Team in cross department customer oriented meetings.
• Acted as an advocate for the customer in Engineering meetings.
• Communicated with customers on matters related to Engineering that got out of the scope of other
departments.
• Contributed technically to projects adding the value of a holistic view of the platform and the
knowledge of the needs of the most important clients.
• Translated the client’s business requirements into a specific system integrated in our platform.

• Understood customer outcomes through ongoing collection and analysis of data and feedback, and
turned this into onboarding and retention strategies, as well as fed into the product roadmap.
• Involved in all aspects of support, account management, demonstrating the product, educating
customers and more.
• Served as the primary point of contact for customers from onboarding to renewal, serving as the main
customer champion and advocate within ChaosSearch.
• On-boarded new customers to the ChaosSearch platform, defined and measured success goals with
customers.
• Monitored customer usage to proactively assist customers and ensured that customers were
obtaining the most value possible out of ChaosSearch.
• Trained and mentored customers with new features as the platform expands.
• Participated in content creation and documentation efforts to help drive customer success and
awareness using the ChaosSearch platform.
• Collaborated with sales, product, and engineering teams to drive customer feedback into the product
development lifecycle serving as the voice of the customer.
• Collaborated closely with team members supporting renewals and expansion opportunities.
• Collaborated with Product, Engineering, and Operations teams to improve how we build, deliver,
monitor, and operate the Chaos platform.

• Supported production technologies for encrypted email SaaS provider w/10000+ customers.
• Built, configured, and supported Enterprise grade and SMB Email Encryption ZixGateways for Zix
customers.
• Worked with Support, Deployment Coordinators, Installers, Sales, Management, Development / QA
personnel with various needs in relation to the ZixGateway product.
• Worked with Network Engineers as needed for network issues including network reachability, firewall
issues, IP address space requests, etc.
• Developed plans and submitted them for IT Steering meetings weekly to get critical updates,
installations, and requirements implemented.
• Worked with other Integration Group co-workers to reach common goals as requested by
management or groups for any technology used by Zix.
• Discussed and collaborated on procedures, issues, and new products in meetings with different
departments.
• Documented processes as needed and trained members on them.

• Performed pre-sales and post-sales storage system engineering duties for NetApp and related value-added resellers.
• Designed, engineered, and assisted sales to quote new systems and expansion of existing systems.
• Optimized solutions for features, cost and performance considerations important to customers.
• Performed technical analysis and whiteboard presentations for current and prospective customers.
• Installed various OEMs hardware and software and configure for customer requirements
• Managed large data migrations and disaster recovery / data replication projects.
• Provided documentation and best practices for complex data storage environments.
• Performed performance analysis and troubleshooting, capacity reporting and trending.