Scrum Master

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

I’m not just a Certified Scrum Master and Agile Specialist; I’m the catalyst igniting transformations, a powerhouse of servant leadership, and a conductor orchestrating seamless teamwork. My Agile journey has been a rollercoaster of exhilaration, where I’ve taken Agile transformation to new heights as a seasoned Program Manager


Professional area



Education

08/12-05-16 Bachelor Degree @ Texas Woman's University

Experience

08-2022/04-2023 Program Manager @ CBRE

•Improved team morale by 15% by creating a positive and inclusive environment during daily stand-up meetings and retrospectives.
• Collaborated with cross-functional teams to define project scope and requirements, resulting in an average customer satisfaction rating of 95%.
• Implemented a project management tool to track and monitor the progress of contract-related documents, increasing overall efficiency by 20%.
• Analyzed customer feedback data to identify trends and pain points, resulting in a 20% increase in overall satisfaction rates within the first quarter of implementation.
• Monitored adoption and utilization trends of Agile methodologies, providing recommendations for process improvements based on risk assessment and alignment with customer’s business objectives

09-2019/08-2022 Scrum Master @ Mr. Cooper Mortgage

•. Facilitated regular retrospectives to gather feedback and implement continuous improvement initiatives, resulting in a 10% reduction in project cycle time
• Implemented an agile framework that reduced project delivery time by 20% and increased customer satisfaction by 15%, resulting in a 10% increase in revenue.
• Implemented training programs and workshops for junior team members, leading to a 50% improvement in their technical skills.
• Collaborated with cross-functional teams to analyze customers’ roadmaps and develop customized implementation plans, resulting in a 15% reduction in implementation time.

03-2017/09-2019 Scrum Master @ National General Insurance

• Coordinated cross-functional team collaboration, ensuring seamless communication and alignment between internal departments and external vendors, resulting in a 20% reduction in project delays.
• Implemented communication channels, such as Slack and Trello, to streamline communication between team members and stakeholders, resulting in a 30% decrease in miscommunication errors.
• Collaborated with cross-functional teams to improve processes and procedures, leading to a 15% reduction in project delivery time.
• Implemented effective risk management strategies, reducing project timeline deviations by 15% and budget deviations by 10%.
• Developed and delivered comprehensive project plans, communication plans, and executive summaries for 10+ projects, ensuring clear communication and alignment across stakeholders

01-2015/03-2017 Project Manager @ Rescue Me Locksmith

• Supported the direct supervisor in analyzing project data and generating reports, resulting in more accurate decision-making and an increase of 5% in customer satisfaction ratings.
• Conducted in-depth competitive analyses and identified key partners for collaboration on 10 potential business opportunities, leading to successful partnerships on 7 projects.
• Developed and maintained strong relationships with key stakeholders, resulting in a 95% satisfaction rate and increased collaboration on cross-functional projects.
• Identified and resolved 15 diverse scope issues by collaborating with cross-functional teams, resulting in a 20% increase in project efficiency.
• Developed comprehensive capture strategies for 10 different projects, resulting in a 75% increase in proposal win rate.


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