Administrative Assistant

Directly supports the CEO in managing daily store operations such as answering and directing phone calls, scheduling meetings and calendar management, and administrative duties.
Manages daily store operations through ordering product, merchandising displays and working with distributors.
Develops and maintains rapport with customers through exceeding customer service expectations to ensure a welcoming environment and guarantee repeat traffic in our stores.

Worked alone and in teams to correctly merchandise and design product spaces according to brand requirements.
Received shipments, confirmed all products arrived correctly and completed inventory counts.
Assisted the operations manager in ensuring all product was displayed in a timely manner.

Assisted members in answering questions related to their health insurance coverage and medical procedures over the phone and through email.
Deescalated agitated members and rebuilt rapport through empathetic problem solving.
Collaborated well with teammates to provide the best care possible for our members despite high call volume.

Conducted three or more art and music based therapeutic intervention groups per day with up to twenty adolescents and adults.
Properly documented all interventions and assessments according to state standards and in compliance with HIPAA guidelines.
Participated in creating and updating interdisciplinary treatment plans for each patient.

Directly supported management through scheduling meetings, being responsible for all mail that entered the office and managing schedules for multiple agents.
Warmly greeted all clients as they entered and upheld a pristine front office.
Correctly kept track of emails and calls for each agent and delivered necessary correspondence in a timely manner.