Customer Service Professional

I am a motivated professional offering over 10 years of experience in Customer Service. My areas of expertise include administrative support, telecommunications, and customer relations. I have a proven ability to be a passionate and efficient staff member who can produce needed results. I pride myself on my strong telecommunication skills and excellent problem-solving abilities, which have been honed through years of direct experience in various roles. My proficiency in financial systems such as QuickBooks and the Microsoft Office Suite further enhances my capability to contribute effectively to any team.

Throughout my career, I have consistently delivered extraordinary customer experiences that inspire satisfaction and exceed expectations. I have worked in various capacities, including as a Call Center Representative, where I provided support and assistance with application and business process inquiries. My role involved collaborating with internal experts to resolve issues and actively contributing to the enhancement of shared knowledge content.

In my most recent position as a Collector at Sequium Asset Solutions, I am responsible for collecting past due balances for commercial accounts. My previous roles have equipped me with the skills to determine customer requirements, resolve problems, and maintain databases effectively. I have also been involved in training staff members and developing profit and loss statements, showcasing my management capabilities.

I am dedicated to continuous improvement and have participated in educational opportunities to enhance my job knowledge. My experience spans various industries, and I have developed a strong ability to adapt to different environments while maintaining a focus on customer satisfaction.

I believe that my extensive experience in customer service, combined with my management skills and commitment to excellence, make me a valuable asset to any organization. I am eager to bring my expertise to a new role where I can continue to grow and contribute positively to the team.