A qualified Customer Service Representative with more than three years of experience troubleshooting techniques and answering customer inquiries.
A highly motivated professional with excellent communication and multitasking skills. The experience I possess in conflict resolution and customer service would be an asset
to your organization.
β’ Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
β’ Answered inbound calls to greet and assist customers with various needs and questions.
β’ Resolved customer inquiries, complaints, and issues providing insightful solutions.
β’ Navigated multiple systems to identify source of issue.
β’ Provided solutions, recommendations and replacements with empathy and positive feedback.
β’ Resolved product and service issues promptly.
β’ Returned customer calls and responded to inquiries and complaints.
β’ De-escalated customer complaints using specialized communication techniques.
β’ Relayed new and relevant information to customers and followed up on promises.
β’ Completed paperwork for orders and new service actions.
β’ Offered products and services to meet customers’ needs and goals.
β’ Communicated with clients over phone, email and chat platforms.
β’ Documented detailed notes in CRM system to track customer interactions.
β’ Addressed customer concerns and complaints and resolved issues promptly.
β’ Handled escalated callers to reach positive outcomes.
β’ Built strong knowledge of product line to assist customers in selecting products.
β’ Met and exceeded daily service quality and performance goals.
β’ Used proven techniques to increase sales and promote high-value products.
β’ Engaged with customers to understand needs, resolve issues, and answer product questions.
β’ Determined charges for services requested, collected deposits, or payments, and arranged for billing.
β’ Followed scripts to maintain good call control.
β’ Referred customers to appropriate departments or personnel to swiftly resolve issues.
β’ Provided key information to supervisors regarding customer issues or complaints.
β’ Remained calm, composed and polite to deescalate aggressive customer behavior.
β’ Served as friendly first point of contact for customer inquiries.
β’ Educated customers by explaining complex details in easy-to-understand terminology.
β’ Made informed decisions under stressful circumstances.
β’ Updated customer accounts with current personal and purchasing information.
β’ Managed time by prioritizing workload and juggling multiple tasks simultaneously.
β’ Set up meetings with applicants to collect information and explain the benefits process.
β’ Communicated with people from various cultures and backgrounds during the application process.
β’ Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
β’ Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
β’ Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
β’ Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
β’ Conducted interviews with applicants and explained the scope of various benefits that were available.
β’ Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their
strengths and weaknesses.
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