Customer Service Representative

Rate, USD
$17 / hour
Work schedule
Full Time,
Language skills
English
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About me

A qualified Customer Service Representative with more than three years of experience troubleshooting techniques and answering customer inquiries.

A highly motivated professional with excellent communication and multitasking skills. The experience I possess in conflict resolution and customer service would be an asset
to your organization.




Education

1998/1999 GED @ Jonesboro High School
2021/2021 Administrative Assistant Certificate @ Aspire Academy

Experience

2019/2020pl Customer Service Representative @ FCR/Nintendo

β€’ Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
β€’ Answered inbound calls to greet and assist customers with various needs and questions.
β€’ Resolved customer inquiries, complaints, and issues providing insightful solutions.
β€’ Navigated multiple systems to identify source of issue.
β€’ Provided solutions, recommendations and replacements with empathy and positive feedback.
β€’ Resolved product and service issues promptly.
β€’ Returned customer calls and responded to inquiries and complaints.
β€’ De-escalated customer complaints using specialized communication techniques.
β€’ Relayed new and relevant information to customers and followed up on promises.
β€’ Completed paperwork for orders and new service actions.
β€’ Offered products and services to meet customers’ needs and goals.
β€’ Communicated with clients over phone, email and chat platforms.
β€’ Documented detailed notes in CRM system to track customer interactions.
β€’ Addressed customer concerns and complaints and resolved issues promptly.
β€’ Handled escalated callers to reach positive outcomes.
β€’ Built strong knowledge of product line to assist customers in selecting products.
β€’ Met and exceeded daily service quality and performance goals.
β€’ Used proven techniques to increase sales and promote high-value products.
β€’ Engaged with customers to understand needs, resolve issues, and answer product questions.
β€’ Determined charges for services requested, collected deposits, or payments, and arranged for billing.
β€’ Followed scripts to maintain good call control.
β€’ Referred customers to appropriate departments or personnel to swiftly resolve issues.
β€’ Provided key information to supervisors regarding customer issues or complaints.
β€’ Remained calm, composed and polite to deescalate aggressive customer behavior.
β€’ Served as friendly first point of contact for customer inquiries.
β€’ Educated customers by explaining complex details in easy-to-understand terminology.
β€’ Made informed decisions under stressful circumstances.
β€’ Updated customer accounts with current personal and purchasing information.
β€’ Managed time by prioritizing workload and juggling multiple tasks simultaneously.

2021/2021 Unemployment Claims Specialist @ Accenture

β€’ Set up meetings with applicants to collect information and explain the benefits process.
β€’ Communicated with people from various cultures and backgrounds during the application process.
β€’ Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
β€’ Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
β€’ Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
β€’ Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
β€’ Conducted interviews with applicants and explained the scope of various benefits that were available.
β€’ Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their
strengths and weaknesses.


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