IT Specialist
- Location
- United States
- Rate, USD
- $20 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
An aspiring Information Technology Specialist with 3 years of customer service, customer experience, and technology support. Adept at working in a fast-paced environment while being detail-oriented and providing excellent communication and management skills. Work well in a team or solo, with the ability to learn quickly and utilize my resources.
Professional area
Education
- Graduated May 2023 Bachelor of Science in Computer Science @ Georgia State University
GPA: 3.66; Dean’s List (4 semesters); President’s List (4 semesters)
Experience
- June 2023 - Present Operations and Events Support Specialist @ Georgia Institute of Technology
– Engage with clientele, providing prompt responses to inquiries and addressing client requests for up to 50 interactions daily
– Deliver comprehensive operational and technical support for as many as 20 events daily
– Collaborate with Event Coordinators, Student Programs Council, Campus Departments, and fellow full-time staff members to ensure the successful execution of events
– Supervise up to 20 student workers per semester, ensuring adherence to employment protocols and fostering a productive work environment
– Swiftly resolve conflict or miscommunication with clientele using strong critical thinking and problem-solving skills
– Effectively manage events across three buildings, skillfully prioritizing tasks while ensuring elevated clientele satisfaction
– Actively engage in weekly team meetings to enhance event support and strategize for the upcoming week- Sept 2021 - May 2023 Audio Visual Technician @ Georgia State University
– Proficiently set up and operated over a dozen audio-visual components per day, employing meticulous cable management
techniques to uphold organization and functionality
– Delivered immediate on-site assistance for audio-visual and computer software needs across 15 daily events, ensuring client satisfaction
– Managed audio mixing and live-streaming during events, promptly resolving any arising issues to maintain high-quality
event experiences
– Directed a team of 5 to 10 students in the efficient setup of event equipment, promoting attention to detail and enhancing
teamwork and leadership skills.
– Established effective communication channels with building managers to verify event requests, client inquiries, building policies, and other pertinent details.
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