Currently working as a UX Researcher for Día Design Guild. With 3 years of academic research experience, I couple statistical analysis with a thorough understanding of human behavior, partnering with users to improve their journeys. Recognized for advocacy efforts and cultural competence regarding disabled people, BIPOC, and the LGBTQ2+ community. Excited to use my proven skills to help the team.
In progress
Conducted 5 stakeholder interviews with organizers o understand how they envisioned using Discord and other similar apps to communicate with apprentices
Interviewed 5 apprentices To learn more about their experiences utilizing apps to communicate as well as their expectations of communication
Analyze surveys to gain insight into apprentice challenges
Moderated interviews with 10 users to uncover roadblocks associated with district-wide fundraising efforts and community volunteer opportunities
● Developed surveys to screen for 3 alumni, 4 parents of students, and 3 community members intent on donating time and capital to local high schools in the San Francisco School District
● Gathered competitor data to assess for strengths and inefficiencies of similar fundraising websites, in order to narrow down product goals
● Conducted 4 stakeholder interviews with Code for San Francisco organizers to gain an understanding of the brigade’s mission and goals
● Led weekly meetings between project stakeholders to plan the execution of deliverables
● Interviewed 25 Black women and Black non-binary people to understand what barriers they have faced when seeking mental health support
● Managed a team of 5 researchers and 5 designers to produce an accessible mental health website
● Incorporated voice of the customer research from different social media sites and forums to help determine the target demographic
● Facilitated contextual inquiries with 10 users to understand their challenges and needs within their environments
Young Black Caribbean professional with a passion for Christ, executive/personal assistance, and data science seeking to improve systems and gather insights for the commonwealth.
More than 5 years combined Full Lifecycle Infrastructure and SDLC Project Management and Leadership experience, along with a background in customer service. Expertise in all stages of project management from Discovery to Cut Over and Project Close.
I’m a highly trained and experienced remote Helpdesk Technician who consistently performs in the top percentile of my team/company.
I have a six year ICT working experience and genuine passion for enhancing cybersecurity to keep large companies’ data and information secure from cyber-attacks, hackers, malware and other threats and I also have a background in full stack development, I am eager to contribute my expertise to your team.
Have completed multiple coding, cybersecurity, Linux, and SQL just looking to get some experience to get me started.
