Professional Customer Service Representative

Over 30 years of customer service experience and is RON certified.
Review loan agreements to verify their completeness and accuracy according to applicable policies.
Administer oaths and affirmations on legal documents to affirm clients’ honor and accountability.
Ensure that the signer is aware of and understands the loan documents they are signing without interfering with the transaction on behalf of either party.
Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data.
Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining the post-closing process to the mortgagee.

Demonstrated respect and regard for the dignity of patients, families, and fellow employees to promote a professional, responsible, and courteous environment.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Assisted patients with daily activities under the nurse’s supervision to provide essential care and emotional support.
Conducted regular rounds to check on patients’ safety and proactively address issues.
Protected the patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.

Provided exceptional customer service by developing and maintaining good working relationships.
Resolved customers’ unique issues quickly to ensure 100% customer satisfaction.
Opened Amazon tickets in relation to loads, trailer status, and estimated load departure.
Proactively handle customer shipment routing requests by coordinating and/or dispatching shipment activities and providing specific report requests from the customer.
Determined which accessorial charges can be billed and followed company processes to a successful conclusion, minimizing disputes, assisting in collections, and working with account managers on solutions to reduce accessorial charges.
Developed a proactive relationship with the assigned customer accounts by resolving issues and concerns in a timely manner and providing innovative solutions to potential problems.

Served as an interim Company Support Manager.
Lead 10-15 District Support associates that managed the centralization and standardization of supply ordering and distribution, associate scheduling, technical asset management, preventative maintenance, and managing other operational and technical tactics.
Implement, maintain, and support operations of all company-owned tax offices within the region, includes technology, real estate and back-office support.
Ensure standards are consistently met pertaining to the client experience, associate satisfaction, and the H&R Block brand through office location, technology and physical environment.
Hire all employees for the tax season including; office leaders, client service professionals and tax professionals Coordinate the set up, shut down and preseason readiness for 72 offices in the district.
Monitor performance and develop team members to ensure consistent, effective and efficient processes.