As a Mississippi Valley State University graduate, achieving a Master of Business Administration, I have developed a solid understanding of various business disciplines, including human resources management. Additionally, my Bachelor of Science in Mathematics has sharpened my analytical and problem-solving skills, which I believe will be valuable in addressing the challenges faced by your organization.
I have gained valuable experience as a Customs Trade Agent at FedEx Logistics, where I have learned the importance of meticulous documentation and adherence to government policies. I have consistently delivered exceptional customer service throughout my tenure while ensuring compliance with international importing regulations. Working closely with cross-functional teams, I have developed strong collaboration and communication skills, which I believe are essential in building effective relationships with stakeholders.
• Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
• Exemplified a commitment to delivering exceptional customer service while meticulously ensuring adherence to all relevant government policies.
• Demonstrated strict adherence to international importing regulations and skillfully managed agency brokerage shipments.
• Maintained meticulous records of current shipment documentation in full compliance with all record-keeping obligations.
• Collaborated closely with internal staff and cross-functional departments to consistently deliver superior service to valued customers.
• Provided impeccable customer service working with customers, co-workers, and supervisors
• Obtained correct classification of goods for customs release from a database, SOPs, tariff books, internet, or customs
• Skillfully executed data entry and meticulously processed a wide range of import-related documentation, ensuring their timely and accurate submission to US Customs. May also possess the capability to handle limited Participating Government Agencies (PGAs) requirements
• Executed diverse administrative tasks encompassing routine office duties, including but not limited to errand running and other assigned responsibilities.
• Collaborated with computer technicians to facilitate the setup of computer systems, as well as conducted comprehensive diagnostic checks.
• Demonstrated proficiency in employing Microsoft Word to efficiently compose and format various types of documents.
• Applied exceptional communication skills to professionally handle phone calls, ensuring effective message recording and dissemination.
• Implemented effective records management by meticulously filing paperwork and leveraging advanced proficiency in Microsoft Office applications.
• Used excellent communication skills to answer phones and record messages
• Played a vital role in student recruitment initiatives, actively engaging with prospective students and employing strategic methods to attract them to the university.