Guest Relations Working Lead
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am constantly striving to achieve the highest performing team that provides top tier customer service. I achieve operational excellence and always set my team up for success.
Professional area
Education
- 2017-2022 Business @ California State University Fullerton
Bachelor of Arts in Business Administration with a concentration in Entertainment and Hospitality Management
Experience
- March 2022- Current Guest Relations Working Lead @ Disneyland Resort
● Facilitate lead training
● Labor management throughout operating day
● Provide daily updates to cast based on operation
● Lesion from upper management to cast
● Maintain inventory for department
● Place and receive orders
● Responsible for up to 100 cast members at any given time
● Exhibit Company’s priorities: safety, courtesy, efficiency, inclusion
● Act as the point of contact during difficult guest interactions and assist as needed
● Provide management with reports on daily trends- May 2019- Current Guest Relations Hostess @ Disneyland Resort
● Be in constant contact with guests regarding Resort information
● Proactively problem-solve appropriate solutions
● Demonstrate compassion for difficult and personal guest situations
● Exhibit exceptional verbal, nonverbal, and written communication skills
● Able to stay calm during complex and fast-paced situations
● Share knowledge of our varying services for guests with disabilities
● Work in a team-oriented atmosphere- June 2018 - May 2019 Food and Beverage Cashier @ Disneyland Resort
● Assisted guests in food order and retrieval
● Interacted with guests in theme with area of work
● Remained calm during high paced, high pressure situations
● Delivered excellent customer service
● High volume cash handling
● Addressed guest comments and concerns with great composure
Recommend this talent
Related resumes
-
Senior Brand, Marketing and Creative Professional
I am a highly experienced senior brand, marketing and creative professional with over 15 years’ experience shaping brands and campaigns that engage, inspire action and deliver impact. Throughout my career, I have demonstrated a proven ability to lead and inspire teams with calm, compassionate and collaborative leadership, delivering strong results by turning brand purpose into…
-
Customer work
I’m someone who enjoys learning by doing and takes pride in seeing the results of hard work, whether it’s on a construction site or in everyday life. I’m down-to-earth, reliable, and always ready to take on a challenge. Over the years, I’ve learned the value of teamwork, staying calm under pressure, and being someone others…
-
Registered Criminologist
I am a Registered Criminologist with strong communication and organizational skills. I have experience in customer service, cold calling, and real estate support. I am detail-oriented, adaptable, and capable of handling multiple administrative and client-related tasks efficiently. I excel in project management, problem solving, administrative support, leadership, and team management. My excellent communication skills allow…
-
Commercial Lawyer
I am a dedicated Commercial Lawyer with a Bachelor of Laws and a Bachelor of Commerce, majoring in finance. I have over 16 months of experience specialising in litigation, transactions, and property disputes. My legal expertise is complemented by strong skills in contract negotiation, drafting, and client management. Throughout my career, I have worked in…
-
Finance Graduate
I am a motivated finance graduate with a strong foundation in financial principles and a demonstrated ability to analyze financial data. I am seeking to contribute to a results-driven team while growing professionally and providing reliable support. I am dependable, reliable, and I deliver exceptional value in my work. During my internship at the Department…