Passionate and results-oriented Customer Success Specialist. Self-motivated hard worker with strong communication skills driven by a passion for account management and creating professional relationships. As a result of 5+ years in customer service, easy adaptation to new work environments with the ability to accomplish tasks efficiently and promptly. Known for being an adaptable forward thinker with exceptional organizational skills and detail-oriented. Interested in pursuing a career in Project Management, Digital Advertising and Business-to-Business (B2B).
– Manage campaigns of up to 300 clients and $3 Million in revenue including OEM communication, creative development, and launch. Including all client communication and monthly reporting.
– Lead day-to-day project management across internal teams.
– Manage programs which cover 5 certified OEM programs as well as special campaigns occurring on a quarterly basis.
– Founded the first Lectin-Free Pasta Sauce which follows Dr. Gundry’s Lectin-Free Diet targeting 200k followers by collaborating with Dr. Gundry’s followers through marketing and ad campaigns
– Design a new e-commerce website through Squarespace which attracted an increase of 15% new customers, track and validate offers, ensuring they launch successfully
– Incorporate a business to consumer (B2C) business model for our company by researching best practices for our product; package and ship orders directly to consumer average 500 cases monthly (Amazon & Squarespace)
– Strategize goals for the business to achieve in our niche grocery market by creating relationships with our new customers increasing sales by 20%
– Monitor and track competitive brand activations during key seasonal campaigns; present competitive findings to the team on a monthly basis; track & monitor competitive new product launches by researching on social media platforms