Customer Success Specialist

– Manage campaigns of up to 300 clients and $3 Million in revenue including OEM communication, creative development, and launch. Including all client communication and monthly reporting.
– Lead day-to-day project management across internal teams.
– Manage programs which cover 5 certified OEM programs as well as special campaigns occurring on a quarterly basis.

– Founded the first Lectin-Free Pasta Sauce which follows Dr. Gundry’s Lectin-Free Diet targeting 200k followers by collaborating with Dr. Gundry’s followers through marketing and ad campaigns
– Design a new e-commerce website through Squarespace which attracted an increase of 15% new customers, track and validate offers, ensuring they launch successfully
– Incorporate a business to consumer (B2C) business model for our company by researching best practices for our product; package and ship orders directly to consumer average 500 cases monthly (Amazon & Squarespace)
– Strategize goals for the business to achieve in our niche grocery market by creating relationships with our new customers increasing sales by 20%
– Monitor and track competitive brand activations during key seasonal campaigns; present competitive findings to the team on a monthly basis; track & monitor competitive new product launches by researching on social media platforms