Customer Success Manager

Rate, USD
$50 / hour
Work schedule
Full Time,
Language skills
English
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About me

In my role as a Customer Success Manager, I’ve had the privilege of overseeing a portfolio of 41 valued customers. With an average deal size of $123,000 and a diverse range of clients, from those with investments of $24,000 to those with substantial commitments of up to $775,000, I’ve been instrumental in driving success. Since shifting my focus to the post sale side of the company in October 2022, I’ve proudly contributed to the company’s growth by closing an impressive $803,000 in upsells and renewals. My commitment to building strong, lasting customer relationships and delivering results has been a key driver of our collective success.




Education

2015-2019 International Business @ University of Missouri

Experience

2019-2020 Account Executive @ Grimco

• Responsible for growing 120 accounts across Colorado, New Mexico and Wyoming
• Grew my portfolio 300% within my first year with the company
• CRM maintenance and daily interactions with existing customers
• Efficiently sold materials in bulk to existing customers; this allowed for a lower price per unit paid by the customer, and the drivers did not have to make multiple trips to the same location, creating a more efficient route for the drivers while increasing revenue for my portfolio by 13%

2020-Present Customer Success Manager @ Darktrace

• Retained or upsold $803k in business over the last 8 months. The average deal size of my portfolio of 42 customers is $123k, ranging from $24k – $775k contracts.
• I hold an average of 7 customer meetings per week. This includes EBRs, customer check in calls and technical sessions.
• Initiated monthly checkpoint calls with customers at least once a quarter resulting in an 93% renewal rate among customers past and present
• Responsible for the complete oversight and product training for 30-50 customers across the US and Canada for the leading provider in AI-powered cybersecurity solutions in our mission to free the world of cyber disruption. Our products protect more than 8,100 customers form the world’s most complex threats, including ransomware, cloud and SaaS attacks.
• Responsible for the management of all expiring contracts in my portfolio
• Conducted remote product demos for my customers to target upsell opportunities
• Coordinated 30 days trials of our products that the customer had previously expressed interest in or from an identified upsell opportunity.


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