Customer Success Manager

• Responsible for growing 120 accounts across Colorado, New Mexico and Wyoming
• Grew my portfolio 300% within my first year with the company
• CRM maintenance and daily interactions with existing customers
• Efficiently sold materials in bulk to existing customers; this allowed for a lower price per unit paid by the customer, and the drivers did not have to make multiple trips to the same location, creating a more efficient route for the drivers while increasing revenue for my portfolio by 13%

• Retained or upsold $803k in business over the last 8 months. The average deal size of my portfolio of 42 customers is $123k, ranging from $24k – $775k contracts.
• I hold an average of 7 customer meetings per week. This includes EBRs, customer check in calls and technical sessions.
• Initiated monthly checkpoint calls with customers at least once a quarter resulting in an 93% renewal rate among customers past and present
• Responsible for the complete oversight and product training for 30-50 customers across the US and Canada for the leading provider in AI-powered cybersecurity solutions in our mission to free the world of cyber disruption. Our products protect more than 8,100 customers form the world’s most complex threats, including ransomware, cloud and SaaS attacks.
• Responsible for the management of all expiring contracts in my portfolio
• Conducted remote product demos for my customers to target upsell opportunities
• Coordinated 30 days trials of our products that the customer had previously expressed interest in or from an identified upsell opportunity.