Customer Care Specialist

Rate, USD
$30 / hour
Work schedule
Contract, Full Time,
Language skills
English
Available for Hire
Yes
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About me

Poised and people-oriented who is a dependable professional with nearly four years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at a great company where I can use my diverse knowledge and interpersonal communication skills.


Professional area



Education

May 2014-June 2016 Credits @ Kaplan University

Industrial Organizational Psychology 3.5 GPA

Oct 2009-Jan 2011 Credits @ University of Phoenix

Business Management 3.52 GPA


Experience

July 2023-Present Builder Sales @ Appliances Connection

β€’ Create, submit and finalize quotes for general contractors
β€’ Create purchase order bids from sales orders
β€’ Adjust Cost
β€’ Excellent public speaking and presentation skills
β€’ Create returns and exchanges for damaged units
β€’ Coordinate with trucking companies for deliveries and pickups

August 1st 2022-July 2023 Customer Service @ Appliances Connection

β€’ Successfully manage billing issues, order inquiries, returns and exchanges
β€’ Communicate with clients and shippers and resolve any complaints.
β€’ Diligently manage customer accounts with notations
β€’ Professionally compose and send emails to trucking companies with inquiries on deliveries and cancellations
β€’ Effectively de-escalate customer concerns with empathy
β€’ Diplomacy with high call volume with 5 star reviews
β€’ Sales of warranties

May 2017-Present Agent @ Real Estate

β€’ Present purchase offers to sellers for consideration using CRM
β€’ Act as an intermediary in negotiations between buyers and sellers, generally representing as well
β€’ Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
β€’ Compare a property with similar properties that have recently sold to determine its competitive-market
β€’ Gross 900K first year

May 2022-July 2022 Customer Care @ 311

β€’ Successfully managed large amounts of inbound and outbound calls in a timely manner
β€’ Diplomatically utilize call center β€œscripts” when handling different topics
β€’ Skillfully manage customers’ needs, clarify information, research every issue and providing solutions
β€’ Take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support
β€’ Diplomacy with high call volume

Aug 2021- Feb 2022 Call Center Concierge @ Locus Recruiting

β€’ Professionally answer phones using Five9 and Salesforce from members and respond to their inquiries and complaints
β€’ Introduced resources for company website for easier access and product knowledge reducingcallbicks
β€’ Handle and resolve disputes by documenting issues for members
β€’ Case salary, pension, leaves, and retirement cases accordingly
β€’ Provided case management services to support the plan of care


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