Customer Care Specialist
About Me
Poised and people-oriented who is a dependable professional with nearly four years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at a great company where I can use my diverse knowledge and interpersonal communication skills.
Skills
SalesforceCRMOrganizational SkillsSalesCustomer SuccessMentoringSocial MediaZendeskWritingZoomEmpathyConflict ResolutionMacOSPublic RelationsEmailTypingComputer LiteracyCustomer CareGoogle AppsPhone SupportVirtual Assistance
Experience
• Create, submit and finalize quotes for general contractors
• Create purchase order bids from sales orders
• Adjust Cost
• Excellent public speaking and presentation skills
• Create returns and exchanges for damaged units
• Coordinate with trucking companies for deliveries and pickups
• Successfully manage billing issues, order inquiries, returns and exchanges
• Communicate with clients and shippers and resolve any complaints.
• Diligently manage customer accounts with notations
• Professionally compose and send emails to trucking companies with inquiries on deliveries and cancellations
• Effectively de-escalate customer concerns with empathy
• Diplomacy with high call volume with 5 star reviews
• Sales of warranties
• Present purchase offers to sellers for consideration using CRM
• Act as an intermediary in negotiations between buyers and sellers, generally representing as well
• Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
• Compare a property with similar properties that have recently sold to determine its competitive-market
• Gross 900K first year
• Successfully managed large amounts of inbound and outbound calls in a timely manner
• Diplomatically utilize call center “scripts” when handling different topics
• Skillfully manage customers’ needs, clarify information, research every issue and providing solutions
• Take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support
• Diplomacy with high call volume
• Professionally answer phones using Five9 and Salesforce from members and respond to their inquiries and complaints
• Introduced resources for company website for easier access and product knowledge reducingcallbicks
• Handle and resolve disputes by documenting issues for members
• Case salary, pension, leaves, and retirement cases accordingly
• Provided case management services to support the plan of care
Education
Credits
Industrial Organizational Psychology 3.5 GPA
Credits
Business Management 3.52 GPA
Portfolio not available.