Poised and people-oriented who is a dependable professional with nearly four years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at a great company where I can use my diverse knowledge and interpersonal communication skills.
Industrial Organizational Psychology 3.5 GPA
Business Management 3.52 GPA
β’ Create, submit and finalize quotes for general contractors
β’ Create purchase order bids from sales orders
β’ Adjust Cost
β’ Excellent public speaking and presentation skills
β’ Create returns and exchanges for damaged units
β’ Coordinate with trucking companies for deliveries and pickups
β’ Successfully manage billing issues, order inquiries, returns and exchanges
β’ Communicate with clients and shippers and resolve any complaints.
β’ Diligently manage customer accounts with notations
β’ Professionally compose and send emails to trucking companies with inquiries on deliveries and cancellations
β’ Effectively de-escalate customer concerns with empathy
β’ Diplomacy with high call volume with 5 star reviews
β’ Sales of warranties
β’ Present purchase offers to sellers for consideration using CRM
β’ Act as an intermediary in negotiations between buyers and sellers, generally representing as well
β’ Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
β’ Compare a property with similar properties that have recently sold to determine its competitive-market
β’ Gross 900K first year
β’ Successfully managed large amounts of inbound and outbound calls in a timely manner
β’ Diplomatically utilize call center βscriptsβ when handling different topics
β’ Skillfully manage customersβ needs, clarify information, research every issue and providing solutions
β’ Take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support
β’ Diplomacy with high call volume
β’ Professionally answer phones using Five9 and Salesforce from members and respond to their inquiries and complaints
β’ Introduced resources for company website for easier access and product knowledge reducingcallbicks
β’ Handle and resolve disputes by documenting issues for members
β’ Case salary, pension, leaves, and retirement cases accordingly
β’ Provided case management services to support the plan of care