Customer Service

• Opening and closing the store • Floor management
• Cash/credit handling
• Train new hires
• Assisting store cashiers at peak periods • Assisting with employee schedules
• Reconciling cash registers
• Filling in for store manager if need be • Customer service
• Provide administrative and customer support around the store to ensure customers are able to find what they need
• Provide ideas for reaching sales goals
• Auditing through business plan
• Loss prevention

• Receive inbound calls as well as outbound to and from patients or physician’s offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.
• Record and process orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provide timely response to patients’ non-clinical inquiries by telephone and/or email in an inbound service center, consistent with service and quality standards.
• Provide pricing, availability, schedule information and obtain methods of payment within established guidelines.
• De-escalate situations involving dissatisfied patients and offer patient assistance and support using empathy and compassion.
• Escalate calls to clinicians, insurance verification teams, specialized teams and support teams as required.
• Connect patients with pharmacists for counseling and clinical inquiries as required.
• Operate effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask.

*Contracted position*
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Answered constant flow of customer calls with minimal wait times.
● Offered advice and assistance to customers, paying attention to special needs or wants.
● Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients’ financial responsibilities.
● Provided policy information and maintained enforcement.

● Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
● Analyzed large amounts of data to find patterns of fraud and anomalies.
● Contacted customers directly to notify of fraudulent activity and minimize impacts.
● Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
● Provided exemplary level of customer service to clients and company personnel.
● Summarized all key information regarding investigation into detailed report for delivery to client.
● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. ● Demonstrated respect, friendliness and willingness to help wherever needed.
● Maintained energy and enthusiasm in fast-paced environment.
● Used critical thinking to break down problems, evaluate solutions

● Assisted customers in identifying issues and explained solutions to restore service and functionality. ● Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
● Collaborated with supervisors to escalate and address customer inquiries or technical issues.
● Translated complex technical issues into digestible language for non-technical users.
● Assisted customers with product selection based on stated needs, proposed use and budget.
● Documented transactions and support interactions in system for future reference and addition to knowledge base.
● Submitted service tickets for equipment maintenance requests.

● Activated accounts for clients interested in new services.