Customer Support Representative

Rate, USD
Not specified
Work schedule
Full Time, Part Time,
Language skills
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About me

Currently, I’m working at Sunrun, Inc. as a Sr. Credit Specialist. I’ve been there for just over two years. My responsibilities include reviewing personal credit reports for the purpose of financing for Solar Panels. I also discuss a variety of items with other departments via Chat, Teams and email.

I love the lively and busy environment of Sunrun, Inc. and it’s helped me learn how to multitask and manage my time efficiently.

Before working at Sunrun, Inc., I worked at Axiom Bank, N.A. as their Team Lead in the Customer Care Division and was promoted into the Consumer/Commercial Department as a Consumer Loan Administrator. This role also helped me develop my customer service skills and become more comfortable in a team-oriented environment.

Professional area


01/2023 - 01/2025 AA @ Seminole State College of Florida

Currently attending Seminole State College to obtain a Associate of Arts degree in Business.

09/2007 - 05/2010 BA @ University Of Phoenix

Earned 48 credits toward a Bachelor of Arts Degree


08/2021 - Present Sr. Credit Specialist, Credit Operations @ Sunrun, Inc., San Francisco, CA (REMOTE)

Conducts thorough credit reviews and risk analysis for deals, ensuring accurate credit checks and resolving application issues. Proficiently manage queues, maintains effective communication with leadership, sales, customers, and partners providing timely updates as required. conduct weekly reviews and reporting of collections metrics to gauge progress against monthly forecasted goals. Supporting cross-functional projects and teams, while delivering accurate and timely performance metric reports. Completing any other duties or tasks as assigned.

04/2020-08/2021 Consumer Loan Administrator @ Axiom Bank, N.A., Maitland, FL (REMOTE/HYBRID)

In the Lead Loan Administrator role, promoted due to the departure of the previous Lead, responsibilities encompassed managing post-closing procedures and resolving documentation issues for Manufactured Home Loans involving multiple vendors. Serving as a contact point for vendor-related concerns, the role involved preparing weekly and monthly reports for higher management, including Board meetings, and handling HMDA reporting for originated Manufactured Home Loans. Collaboration with Lending Compliance ensured adherence to legal requirements, while concise loan activity reports were provided to senior management. The position also entailed overseeing wire transfers for funding and interest, addressing credit disputes, managing liens, and offering support for various Commercial Loan Administration tasks.

09/2019-04/2020 Consumer Loan Administrative Assistant @ Axiom Bank, N.A., Maitland, FL (REMOTE/HYBRID)

Provided support to Axiom’s Consumer Lending Division by performing loan reviews and daily monitoring of Manufactured Home Loans and Service Finance Loans. They addressed post-closing matters and documentation issues across all loans, collaborated with Lending Compliance and Accounting for regulatory compliance, reviewed loans from Third Party vendors for consistency with underwriting and agreements, and maintained detailed records of reviews and portfolio data. They facilitated internal audits, documented reporting parameters and processes, aided in new product implementation, updated bank systems and logs, and offered assistance to the Customer Support Team Lead as required.

10/2018 - 09/2019 Customer Support Team Lead @ Axiom Bank, N.A., Maitland, FL

Responsible for addressing escalated calls, resolving product-related concerns and complaints, and overseeing Customer Support Representatives and Support staff. Additionally, collaborated with various departments on special projects, ensured adequate call coverage, and handled administrative duties. Trained new employees and managed a comprehensive database for account closures across different account types. Ensured that internal client requests, such as document deletions and travel notifications, were appropriately delegated. Acted as a liaison, facilitating communication between 3rd party vendors and customers, specifically for asset verification requests, and extended Services by providing Axiom’s policy and procedures to non-customers in order to facilitate closures for deceased customers.

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