System Administrator

Rate, USD
$50 / hour
Work schedule
Full Time,
Language skills
English
Available for Hire
Yes
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About me

Detail oriented System Administrator with 5 years of experience conducting system repairs and troubleshooting. Expertise in deploying and maintaining end-user workstations in addition to providing technical solutions and support through high quality service.


Professional area



Education

2018-2020 Bachelor of Science, Cloud and System Administration @ Western Governors University

Experience

Jun 2022 - Present System Administrator @ Wright's Media

β€’ Extensive experience managing and maintaining Microsoft Intune, including device enrollment, configuration of policies, and application management.
β€’ Deployed, configured, and managed Hyper-V and Azure VMs for various services, including IIS web applications, Active Directory, FTP, email archiving, and SQL databases.
β€’ Regularly performed Active Directory tasks such as managing user accounts, configuring policies, and ensuring synchronization between on-premises and cloud-based environments.
β€’ Configured Fortinet firewalls and conducted regular security assessments to identify and address vulnerabilities.
β€’ Utilized AI technology to improve scripts, resulting in increased efficiency and accuracy of automated processes.
β€’ Implemented an Asset Management Solution (Snipe-IT) to track inventory of 100+ devices, resulting in increased efficiency and accuracy of asset management processes.
β€’ Implemented ConnectWise to improve remote management of user desktops and virtual machines in both on-premises and Azure environments, resulting in increased efficiency and reduced downtime for end-users.
β€’ Developed processes to perform audits biannually, ensuring compliance with company policies and regulations.
β€’ Provided Salesforce support, including troubleshooting and training users on system features and best practices.
β€’ Skilled in Logitech Rally video conferencing systems, including setup, troubleshooting, and maintenance.

Aug 2019 - Jun 2022 System Administrator @ Digital Operating Solutions

β€’ Supported 50+ users globally in Mexico, South Africa, and United States.
β€’ Planned and implemented infrastructure for a network spanning 2 geographical locations
β€’ Developed and maintained an MDM solution that improved speed of end user onboarding by 90%
β€’ Standardized and replaced 80% of end user workstations while reducing cost by $550 per user
β€’ Implemented Spiceworks Ticket System
β€’ Managed and maintained Hardware Inventory System with 100+ devices across 9 countries
β€’ Worked closely with QHSE Executive with implementing company wide Security Policy
β€’ Migrated 500 GB of sensitive company data from non-secured location to SharePoint
β€’ Mentored IT Associate
β€’ Administered Office 365, Microsoft Teams, Outlook/Exchange, Azure AD, Intune, and Powershell automation.
β€’ Managed RingCentral Voice over IP (VoIP)

May 2019 - Aug 2019 Technology Intern @ New Caney Independent School District

β€’Partnered with senior technicians and acquired valuable knowledge related to their internal systems.
β€’Collaborated with Technology Department performing tasks as needed.
β€’Performed Preventative Maintenance throughout district.
β€’Performed imaging of desktops and laptops throughout district.

Oct 2018 - Aug 2019 Consultation Agent @ Geek Squad

β€’Ranked number two in Total Tech Support units sold for the entire store in the first month.
β€’Established positive relationship with clients and performed a quick fix on their device when applicable.
β€’Actively listened to clients and asked probing questions about their issue to record pertinent information.

Aug 2016 - Oct 2018 Bookkeeper @ Kroger

β€’Handled time-sensitive tasks to ensure registers, lottery machines, and self-checkout machines were operational before the store opened daily.


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