Highly proactive Team Coach with a strong commitment to achieving ambitious objectives. Dedicated to optimizing and orchestrating operations, I excel at identifying and overcoming challenges. Seeking to leverage my experience and skills to contribute to the agile transformation efforts at PMO Squad, with a focus on motivating cross-functional teams and delivering value to customers.
Computer Engineering
minor : computer hacking
Supervise diverse tasks such as meeting organization, project progress monitoring, and meticulous transaction record validation.
Efficiently choreograph the smooth transfer of 15-10 services to new clients weekly, enhancing property management efficiency and elevating overall client satisfaction.
Illustrate account features and services to clients, catalyzing a remarkable 45% surge in account initiations and renewals.
Collaborate closely with interdisciplinary teams to ensure the scrupulous maintenance and currency of vital documents.
Meticulously documenting activities in the tracking system to ensure precise record-keeping.
Showcasing the effective implementation of call management and customer support strategies, resulting in a remarkable 10-20% decrease in call escalation rates, all while efficiently managing a monthly 20% surge in call volume.
Supervising project progress tracking and proactively identifying potential risks, enabling the proactive management of issues and ensuring the successful delivery of projects.
Engineering a real-time dashboard that vividly represented critical business metrics, empowering the management team to make swift and well-informed decisions.
Utilizing Zendesk and escalating claims through Salesforce and Cloud-Based platforms.
Proactively assisting agents by swiftly addressing inquiries via Teams, Zoom, and email, identifying suitable solutions for customer concerns.
Contributing significantly to the management of level II calls, enrolling consumers into Managed Care Organizations and Private Health Plans.
Harnessing project management tools to oversee project progression, leading to enhanced efficiency in resource allocation.
Cherise Bullock Cassell is a PMP, CSM, and ITIL-certified Information Technology (IT) Professional with 23+ years of IT experience, inclusive of 18+ years of program / project management experience. She has a history of exceeding client expectations and building solid on and offshore teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
