Customer Success Representative

Location: United States
Rate, USD: Not specified
Work schedule: Full Time,
Links
Language skills: English
Available for Hire: Yes

About me

Disciplined and solutions driven Customer Service Representative dedicated to providing quality care with experience in building and maintaining customer relationships, critical thinking and problem solving. Seeking opportunity to utilize analytical abilities and communication skills to deliver strong metrics and drive efficiency within your team.

Professional area

Customer Support

Skills

Active Listening Adaptability Administrative Duties Client Relations Client Support Contract Negotiation Email Management Microsoft 365 Organizational Skills Zendesk Zoom

Education

2010/2014 High School Diploma @ Waco High School

Experience

2021/2023 Member Advocate @ FOLX Health: Addressed customer inquiries via phone, chat and email with a quality and responsiveness score of 85 percent. Analyzed and refined messaging protocols, creating new workflows that increased capabilities and reduced resolution times. Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.
2020/2021 Guest Advocate @ Target: Managed stocking and inventory for given department, installed new store displays, assisted customers with inquiries into products while providing memorable shopping experience, handled cashiering responsibilities to help with customer satisfaction and store flow.
2019/2020 Appraisal Coordinator @ First Look Appraisals: Resolved customer issues and complaints regarding the review process quickly and professionally. Assisted residential clients in overcoming difficult appraisal and review-related matters. Handled incoming appraiser calls and assisted with appraisal process.
2017/2019 Front Desk Coordinator @ Floyd's 99 Barbershop: Answered client calls regarding appointments and transactions. Managed appointments for twelve barbers including cuts, colors, and waxes. Handled transactions for services and managed inventory.
2017/2018 Driver Escalations/Tracking @ Uber Freight: Spoke directly with truck drivers, tracking long hauls and resolving issues. Investigated complaints, addressed escalations and updated managers.