Disciplined and solutions driven Customer Service Representative dedicated to providing quality care with experience in building and maintaining customer relationships, critical thinking and problem solving. Seeking opportunity to utilize analytical abilities and communication skills to deliver strong metrics and drive efficiency within your team.
Addressed customer inquiries via phone, chat and email with a quality and responsiveness score of 85 percent. Analyzed and refined messaging protocols, creating new workflows that increased capabilities and reduced resolution times. Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.
Managed stocking and inventory for given department, installed new store displays, assisted customers with inquiries into products while providing memorable shopping experience, handled cashiering responsibilities to help with customer satisfaction and store flow.
Resolved customer issues and complaints regarding the review process quickly and professionally. Assisted residential clients in overcoming difficult appraisal and review-related matters. Handled incoming appraiser calls and assisted with appraisal process.
Answered client calls regarding appointments and transactions. Managed appointments for twelve barbers including cuts, colors, and waxes. Handled transactions for services and managed inventory.
Spoke directly with truck drivers, tracking long hauls and resolving issues. Investigated complaints, addressed escalations and updated managers.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
