Area Operations Manager

• Conducted regular performance evaluations, provided coaching and mentoring to team members, and implemented training programs to enhance skill sets and improve employee engagement.
• Responsible for the management of up to 350 permanent and seasonal employees during high-volume peak times to routinely maximize productivity, safety, and quality goals in multiple departments.
• Leader and participant in several Kaizen events that resulted in a reduction in safety incidents and savings of up to $246,500 a year in both unloading and dispatching operations.
• Launched customer returns and outbound 3 CPT operations in a sorting center. Participated in systems testing,
process development, 5S employment, and associate training.
• Trained and mentored 6 team members into leadership positions.

Grew and diversified company accounts, proactively identifying and capitalizing on emerging business
opportunities.
• Developed solid relationships with industry partners, furthering business development objectives through multiple
channels.
• Boosted brand recognition through curated social media content and effective influencer partnerships.
• Identified and pursued new business opportunities worldwide to expand Dafero’s market presence and drive
revenue growth.
• Conducted market research and analysis to identify potential target markets, customer segments, and competitors.

Expert in troubleshooting and resolving hardware and software issues for customers. Proven track record in providing top-notch remote assistance, guiding users through setup processes, and ensuring customer satisfaction. Strong communication skills, adept at translating technical jargon into understandable solutions. Proficient in documenting cases and collaborating with technical teams to enhance support strategies. Contributed to knowledge bases to improve overall customer support efficiency.

• Excelled in understanding and fulfilling customers’ needs, consistently delivering an exceptional customer experience that fostered long-lasting relationships and generated repeat business.
• Demonstrated outstanding communication skills, establishing rapport with customers and effectively conveying product benefits and features to drive continuous sales growth.
• Achieved exceptional sales performance by consistently surpassing daily sales goals, averaging $650 per person and demonstrated a remarkable ability to drive revenue and exceed targets.
• Anticipated and promptly responded to client needs, adhering to store service experience standards.
• Maintained a 100% customer service satisfaction score over 12 consecutive months.

• Led a team of 23 associates, cultivating a high-performing workforce that consistently exceeded sales targets and delivered outstanding customer service.
• Achieved sales goals 88% of the time by reaching out to customers to offer assistance and recommendations.
• Demonstrated exceptional customer-centric approach by consistently going above and beyond to meet customers’ needs, including placing special orders and proactively reaching out to other stores to locate desired items, resulting in enhanced customer satisfaction and increased sales opportunities.
• Instrumental in driving store profitability and customer loyalty by successfully registering 420+ customers to the store’s loyalty program, which increased sales by 26% by fostering brand loyalty.
• Priced and labeled products based on management guidelines, restocked inventory, and designed store displays to increase foot traffic by 33%.