Customer Care Specialist

Rate, USD
$22 / hour
Work schedule
Full Time,
Language skills
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About me

Highly organized, result driven employee with defined experience in hospitality, customer service, and team management. Excellent in-person and over-the-phone communication skills. Hands-on management style that motivates and produces effective results. Thrives to establish and maintain a positive environment.

Professional area


06/21 - 11/22 B.A. in Education Studies @ Western Governors University
02/23 - 02/24 B.S. in Cyber Security and Information Assurance @ Western Governors University

Currently enrolled, obtaining certifications throughout program.


03/23 - 09/23 Member Experience Associate @ Industrious

– Maintain the common areas, order supplies/inventory, and keep a high-volume workplace consistently organized.
– Provide daily breakfast, snacks, and a weekly happy hour.
– Plan and execute events that vary in size, budget, and grandeur.
– Actively participate in Chamber of Commerce activities and occasionally plan and host events for them.
– Troubleshoot a broad range of problems including technical complications, scheduling conflicts, member disputes, and vendor activity.

10/22 - Present Personal Assistant @ Cierve

– Organize components of employer’s physical, social, and digital life (providing detailed reports on research projects, running errands, booking events/vacations, and scheduling appointments).
– Handle private information and provide it from memory in necessary situations (doctor appointments, insurance calls, business meetings, etc).
– Take initiative to alleviate workload to the maximum extent until escalation is required.

03/22-08/22 Customer Service Representative @ iDrive Fulfillment

– Maintained a high volume of emails while answering and fulfilling customer requests within the SLA terms (including returns, exchanges, order modifications, and inventory complications).
– Handled escalated customer situations in a way that produced an equitable solution for both the company and the customer.
– Promptly recalled over 250 products and details and provided them to customers on demand.

11/21 - 05/22 Tutor @ Lexington Tutoring Academy

– Constructed a program development plan for students between 1st and 8th grade specific to each student’s learning and behavioral needs.
– Communicated student progress through email and interpersonal communication with student’s families and educational teams.

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