I am an experienced IT Support Technician with a strong background in maintaining IT infrastructure and providing technical support. I have worked in various roles, including as a Junior Solutions Developer and Field Support Technician, where I honed my skills in troubleshooting hardware, software, and network issues. My experience spans over a decade, during which I have supported numerous users and managed complex IT environments.
I hold a Technical Degree in IT and have completed certifications in ITIL® 4 Foundations and MS Project. My educational background, combined with my hands-on experience, has equipped me with the necessary skills to excel in IT support roles. I am particularly adept at using tools like HP Service Manager and managing Windows Server environments.
Throughout my career, I have been responsible for maintaining IT infrastructure in engineering offices and providing local IT support for project offices. I have a proven track record of troubleshooting escalated user issues and providing advanced diagnostics, ensuring minimal downtime for users.
I am passionate about technology and continuously seek to improve my skills. I am currently looking for international opportunities in IT support or helpdesk positions where I can contribute my experience and thrive in a multicultural environment.
I am fluent in both Portuguese and English, having lived in the US, which allows me to communicate effectively with diverse teams. I am eager to take on new challenges and further develop my career in the IT field.
Responsible for maintaining all IT infrastructure in an engineering office. Troubleshooting hardware, software, and network issues.
Local IT support for 100+ users in a project office. Handled printers, networks, data backups, software/hardware troubleshooting.
In-person support using HP Service Manager. Troubleshooting escalated user issues and providing advanced diagnostics.
IT support, software installation, remote assistance, and printer maintenance.
Provided remote support and technical troubleshooting for internal staff.
Supported hardware, software, networking, and printers for banking systems.
Data and resource management for infrastructure projects.
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