IT Support Technician

Location
Brazil
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Portuguese
Available for Hire
Yes
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About me

I am an experienced IT Support Technician with a strong background in maintaining IT infrastructure and providing technical support. I have worked in various roles, including as a Junior Solutions Developer and Field Support Technician, where I honed my skills in troubleshooting hardware, software, and network issues. My experience spans over a decade, during which I have supported numerous users and managed complex IT environments.

I hold a Technical Degree in IT and have completed certifications in ITIL® 4 Foundations and MS Project. My educational background, combined with my hands-on experience, has equipped me with the necessary skills to excel in IT support roles. I am particularly adept at using tools like HP Service Manager and managing Windows Server environments.

Throughout my career, I have been responsible for maintaining IT infrastructure in engineering offices and providing local IT support for project offices. I have a proven track record of troubleshooting escalated user issues and providing advanced diagnostics, ensuring minimal downtime for users.

I am passionate about technology and continuously seek to improve my skills. I am currently looking for international opportunities in IT support or helpdesk positions where I can contribute my experience and thrive in a multicultural environment.

I am fluent in both Portuguese and English, having lived in the US, which allows me to communicate effectively with diverse teams. I am eager to take on new challenges and further develop my career in the IT field.




Education

Completed: June 2017 Information Security Technology @ IESB University
Completed: Dec 2006 Technical Degree in IT @ SENAI ES

Experience

May 2025 – Present IT Support Technician @ DNIT (Brazilian Government – Engineering Division)

Responsible for maintaining all IT infrastructure in an engineering office. Troubleshooting hardware, software, and network issues.

Sep 2019 – Present Junior Solutions Developer / IT Support @ AtkinsRéalis

Local IT support for 100+ users in a project office. Handled printers, networks, data backups, software/hardware troubleshooting.

Jun 2016 – Jun 2019 Field Support Technician (3rd-level Support) @ Huawei Technologies

In-person support using HP Service Manager. Troubleshooting escalated user issues and providing advanced diagnostics.

Dec 2014 – Oct 2015 Field Support Technician @ Microcity (Terminal Portuário de Vila Velha)

IT support, software installation, remote assistance, and printer maintenance.

Nov 2011 – Nov 2014 IT Support Technician @ Localcred

Provided remote support and technical troubleshooting for internal staff.

Oct 2005 – Nov 2006 IT Support Analyst @ TMSolutions (CAIXA Project)

Supported hardware, software, networking, and printers for banking systems.

Apr 2003 – May 2004 IT Assistant @ SEMOB (Municipality of Vitória)

Data and resource management for infrastructure projects.


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