Client Care

Rate, USD
$24 / hour
Work schedule
Full Time,
Language skills
Available for Hire
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About me

My 7 successful years in customer service have afforded me excellent interpersonal skills, a people-centric nature, and unparalleled compassion. I am very passionate about helping everyone to the best of my ability, and receive personal fulfillment by helping others. When faced with new challenges I will seek to complete and exceed expectations. If I do not have the answer I collaborate with peers or leaders to make sure to provide the customer with the correct information. In all of my interactions, professional and personal, I remember to have empathy and treat others the way I would like to be treated.

Professional area


08/2014 to 05/2018 General Studies @ Hinsdale Central High School


03/2021 to Present Client Service Coordinator @ BluePearl Pet Hospital

I encourage a positive and productive team collaboration. On a typical day I guide a large volume of clients not only in person but via phone and email with a positive attitude. I address inquiries as they present and solve most of them without needing to elevate the issue. However, I escalate questions/concerns to the appropriate leadership if needed. I perform various end-of-period financial reporting and make corrections as needed. I proactively lead and coach my team members to enhance the client and patient experience and hospital operations.

09/2020 to 09/2021 Receptionist @ Randhurst Animal Hospital

Confirmed appointments, communicated with clients, and updated client/patient records. Kept the reception area clean and neat to give visitors a positive first impression. Relayed information to and from doctors and clients via emails, phone calls, and voicemails regarding patients. Restocked supplies and submitted purchase requests to maintain stock levels. And helped the technicians with restraining patients and filling medications.

10/2019 to 09/2020 Store Manager @ Journey's Shoe Store

Completed opening and closing procedures for the store. Reviewed and monitored schedules, purchases, and other expenses to maintain the quarterly budget. Coached sales associates to significantly increase customer satisfaction ratings. Encouraged team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Promoted 12 associates to higher positions. Progressed to manager in training in January of 2020 and store manager in March of 2020.

08/2017 to 09/2019 Shift Manager @ McDonald's

I started at McDonald’s as a crew member, and within 6 months of initial hiring I was promoted to manager in training. Worked in all front-line positions at McDonald’s, managed schedules and daily cash flow. Within 8 months of initial hiring I was promoted to shift manager. Trained and lead 30+ crew members and 3 shift managers, during my time at McDonald’s. The management team thrived for seven months with all shift managers working together as a team to stay number one, out of five restaurants in the area, in speed and efficiency.

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