Client Care

I encourage a positive and productive team collaboration. On a typical day I guide a large volume of clients not only in person but via phone and email with a positive attitude. I address inquiries as they present and solve most of them without needing to elevate the issue. However, I escalate questions/concerns to the appropriate leadership if needed. I perform various end-of-period financial reporting and make corrections as needed. I proactively lead and coach my team members to enhance the client and patient experience and hospital operations.

Confirmed appointments, communicated with clients, and updated client/patient records. Kept the reception area clean and neat to give visitors a positive first impression. Relayed information to and from doctors and clients via emails, phone calls, and voicemails regarding patients. Restocked supplies and submitted purchase requests to maintain stock levels. And helped the technicians with restraining patients and filling medications.

Completed opening and closing procedures for the store. Reviewed and monitored schedules, purchases, and other expenses to maintain the quarterly budget. Coached sales associates to significantly increase customer satisfaction ratings. Encouraged team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Promoted 12 associates to higher positions. Progressed to manager in training in January of 2020 and store manager in March of 2020.

I started at McDonald’s as a crew member, and within 6 months of initial hiring I was promoted to manager in training. Worked in all front-line positions at McDonald’s, managed schedules and daily cash flow. Within 8 months of initial hiring I was promoted to shift manager. Trained and lead 30+ crew members and 3 shift managers, during my time at McDonald’s. The management team thrived for seven months with all shift managers working together as a team to stay number one, out of five restaurants in the area, in speed and efficiency.