Product Management

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Work schedule
Full Time,
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About me

Product Manager/Owner with several years of experience developing, updating, configuring, and supporting business solution software and online websites for consumer and business applications. I am looking to utilize my diverse product skills and focused user experience competencies to create products that not only look good but meet or exceed client expectations.

I am customer and client driven and understand how important it is to provide tools that help employees work faster, more accurately and that integrate with other systems. My passion is leveraging my knowledge and experience to create the best product(s) possible, and beyond.

Professional area


2000 - 2001 Systems Analysis @ University of California - Los Angeles
1978 - 1982 Interior Design @ Eastern Michigan University


2022 - Present Product Owner @ City National Bank

 Ownership and management of internal development feature and product backlogs
 Prioritization of features and stories to ensure internal work aligns with product, regulatory and risks factors
 Functional review and analysis with enterprise teams and vendors
 Team leader and Agile ceremony facilitator
 Liaison to Product team to ensure development is on track with client needs and strategic direction
 Collaboration with developers and architects surrounding feature requirements; identification and review
 Participation in research and analysis meetings to understand recommended solutions; for awareness and the setting of priorities
 Feature and story writing and management across multiple platforms
 Process improvement and tracking of production issues
 Other responsibilities as performed in former roles, as well (in italics)

2020 - 2022 Product Manager @ City National Bank

 Portfolio management for various products and features
 Oversight of select product features; design and functionality
 Vendor relationship liaison, continuously seeking to improve the product and provide clients with the best possible user experience
 Create, review, and analyze Key Performance Indicators and ensure that they are met for each feature
 Product upgrades and migrations to convert clients to the latest release of the business application; guaranteeing new and improved feature availability and functionality
 Coordination with senior management to define product roadmaps and prioritization of requirements and project scope; including gap analysis and status updates
 Identify areas for product improvements and facilitate resolution development
 Marketing and strategic planning and research efforts to maintain industry competitiveness
 Client communications and distribution of internal materials to announce new features and product enhancements
 Set up test data and smoke testing, demos, and administration maintenance
 Testing of product enhancements, code drops and configurations to deliver new, viable features to existing applications

2018 - 2020 Product Manager @ City National Bank

 Led the design and development of a major redesign of online credit card functionality, which included payments, transaction history, alerts and online statements
 Scrum/Agile leadership for a team of highly skilled colleagues that included developers, QA, business analysts and user experience designers; responsible for the development and release of new and enhanced functionality for the online portal and mobile application
 Collaborated, reviewed, and approved internal development solutions in partnership with developers and stakeholders
 User stories and testing approvals for all product features and functionality
 Management of story backlog and prioritization of product development
 Served as the digital resource to lead vendor upgrades and enhancements for the mobile application
 Effective management of development schedules and environment releases
 Liaison to stakeholders, marketing, and digital support teams; conducting requirements gathering and collaboration meetings, as well as troubleshooting and triaging of client issues
 Operational readiness tasks: overseeing marketing and communications planning, as well as the creation of instructional manuals and videos used for stakeholder and colleague training

2015 - 2018 Product Analyst @ City National Bank

 System and business requirements documentation
 Product story writing and backlog management
 Senior analyst, managing and training 3 junior level colleagues
 Documented new enhancements and user acceptance testing procedures
 Led product upgrades, support procedures and training sessions
 Updates to online training materials
 Post production support for both online and mobile channels, for full suite of functionality and features; working closely with digital support teams and vendor project managers

2012 - 2015 Senior Systems Analyst @ Molina Healthcare, Inc.

 Business analysis and implementation tasks for various corporate systems
 Business requirements documentation which included scope and overview, cost and gap analysis, current and to-be processes, use and test cases
 Functional requirements and process flows, workflow narratives and other presentation drawings for various operational areas
 Aggressive interface design and system testing that ensured client acceptance while reducing development times
 Reconfigured Kronos Payroll upgrade, which included correcting previous configuration inefficiencies; saving the company thousands of dollars in consulting fees and significant corrections to payroll wages for non-exempt employees
 HR systems implementation resulting in improved talent acquisitions and candidate on-boarding experiences

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