Customer Success Manager

Identified needs of customers promptly and
efficiently. Analyzed key performance
indicators to identify effective strategies.
Identified areas for improvement, narrowing
focus for decision-makers in making
necessary changes. Utilized document
management system to organize company
files, keeping up-to-date and easily
accessible data. Set specific goals for
projects to measure progress and evaluate
end results.

Trained and supervised shipping
department staff. Built relationships with
shipping and logistics partners to secure
prompt delivery times. Consistently met
company and department objectives within
budget and time constraints. Coordinated
and monitored inbound and outgoing
deliveries, keeping abreast of delays and
other issues. Handled departmental
scheduling to maintain proper staffing for
shifts.

Confer with customers by telephone or in person to
provide information about products or services, take or
enter orders, cancel accounts, or obtain details of
complaints. Resolve customers’ service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, or adjusting bills. Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions
and information from invoices and prepare invoices for
returned goods.

Confer with customers by telephone or in person to
provide information about products or services, take or
enter orders, cancel accounts, or obtain details of
complaints. Resolve customers’ service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, or adjusting bills. Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions
and information from invoices and prepare invoices for
returned goods.