Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time, Contract,
Language skills
English
Available for Hire
Yes
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About me

Dependable individual with track record of success in the field, attention to detail and proactive mindset. Highly motivated, with a desire to take on new challenges while toting a strong work ethic, staying adaptable, and exceptional interpersonal skills. Conscientious while excelling at multitasking in fast-paced environments. Aiming to leverage my skills to successfully fill the role at your company!


Professional area



Education

01-2017/05-2021 B.S. in Business Administration/Management @ San Francisco State University

Experience

08-2022/08-2023 Senior Site Specialist @ ThermoFisher

Identified needs of customers promptly and
efficiently. Analyzed key performance
indicators to identify effective strategies.
Identified areas for improvement, narrowing
focus for decision-makers in making
necessary changes. Utilized document
management system to organize company
files, keeping up-to-date and easily
accessible data. Set specific goals for
projects to measure progress and evaluate
end results.

04-2017/09-2022 Shipping and Receiving Manager @ Nike

Trained and supervised shipping
department staff. Built relationships with
shipping and logistics partners to secure
prompt delivery times. Consistently met
company and department objectives within
budget and time constraints. Coordinated
and monitored inbound and outgoing
deliveries, keeping abreast of delays and
other issues. Handled departmental
scheduling to maintain proper staffing for
shifts.

08-2014/04-2017 Customer Service Specialist @ Dick's Sporting Goods

Confer with customers by telephone or in person to
provide information about products or services, take or
enter orders, cancel accounts, or obtain details of
complaints. Resolve customers’ service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, or adjusting bills. Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions
and information from invoices and prepare invoices for
returned goods.

08-2012/08-2014 Guest Services Team Member @ Toys R Us

Confer with customers by telephone or in person to
provide information about products or services, take or
enter orders, cancel accounts, or obtain details of
complaints. Resolve customers’ service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, or adjusting bills. Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions
and information from invoices and prepare invoices for
returned goods.


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