As a Customer Service Team Lead at ModSquad, I lead a team of advisors who provide exceptional customer service in English and Turkish through various channels, such email, and live chat. I ensure that our team meets the highest standards of quality, accuracy, and efficiency, and that we deliver first-contact resolutions to customer inquiries and issues. I also maintain a thorough QA process and give feedback to advisors, focusing on their knowledge, TTFR, ToV, and motivation.
With more than three years of professional experience in customer service, I have developed a strong set of skills and competencies that enable me to excel in my role. I am tech-savvy, detail-oriented, and proficient in content moderating, with a keen eye for detail. I am also certified in Python, which allows me to handle complex and technical customer queries. Moreover, I am passionate about building strong relationships with customers and inspiring confidence and satisfaction. My goal is to provide a seamless and positive experience for every customer and to empower my team to do the same.
– Leading advisors, providing guidance and support to ensure top-notch customer service delivery
– Keeping advisors up-to date with changes and updates
– Maintaining thorough QA process and giving feedback to advisors by placing emphasis on knowledge, TTFR, ToV and motivation
– Identifying and addressing issues & questions of customers
– Building the bridge between advisors and management in terms of any technical issues, work-related questions and doubts related to workflows
– Delivering exceptional customer service in English & Turkish as a T2 advisor
– Experienced in various channels such as live chat, email and phone support
– Tech-savvy, detailed oriented, having excellent writing & speaking skills, positive, solution focused, open to constructive feedback
During my time as a call center agent for Turk Telekom, the biggest internet and mobile service provider company in Turkey, I had the opportunity to work with a diverse range of customers and provide them with exceptional service in both English and Turkish languages.
My daily tasks: answering inbound calls, creating tickets, and resolving customer issues in a timely and efficient manner.
During that time, I developed excellent communication skills and was able to work collaboratively with my colleagues to provide the best possible service to our customers. I gained extensive knowledge of internet service and was able to explain complex technical concepts in a clear and concise manner.
My experience at Turk Telekom has taught me the importance of being patient, empathetic, and solution-oriented when dealing with customer concerns. I am confident that my skills and experience make me a valuable addition to any customer service team.
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
